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CITIZEN CHARTER
Published by Universitas Udayana
ISSN : -     EISSN : 28279123     DOI : -
Core Subject : Humanities, Art,
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Articles 13 Documents
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Search results for , issue "Vol 4 No 1 (2024): Vol.4 No.1" : 13 Documents clear
PELAKSANAAN ELECTRONIC GOVERNMENT MELALUI APLIKASI LEMBAGA PERKREDITAN DESA KELAN MOBILE PADA LEMBAGA PERKREDITAN DESA ADAT KELAN KABUPATEN BADUNG Kurnia Dewi, Putu Shinta; Supriliyani, Ni Wayan; Winaya, I Ketut
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Electronic Government is a government governance system based on digitalization supported by information and communication technology. One form of E-Governemnt is through the Kelan Mobile Village Credit Institution application. The Kelan Mobile Village Credit Institution application is a digitalization baes financial service transaction application in order to be able to provide convenient service only via smartphone, so that services provided by village Credit Institutions can be carried out anywhere without having to perform conventional services which take up more time. the application of the Kelan Mobile Village Credit Institution as an embodiment of the EGovernment concept still has several obstacles, namely that socialization has not been optimal, community adaptation from conventional to digital is still minimal, and application performance is not optimal. The purpose of this research is to find out how Electronic Government is implemented through the application of the Kelan Mobile Village Credit Institution at the Kelan Traditional Village Credit Institution, Badung Regency. Through the theory of e-government success elements according to Indrajit. The result in this study are that the application of the Kelan Mobile Village Credit Instituton at the Kelan Traditional Village Credit Institution has achieved good results on capacity and valueindicators. However, it is still not optimal, namely the support indicator. It is necessary to maximize socialization, conduct application usage assessment surveys, carry out application development, synergize with related parties, and the need for traditional villages to be involved in optimizing theKelan Mobile Village Credit Institution application. Keywords: Electronic Government, Kelan Traditional Village Credit Institution, Mobile Kelan Village Credit Institution Application
PENERAPAN DIGITAL GOVERNMENT DALAM UPAYA MENINGKATKAN PELAYANAN MASYARAKAT MELALUI APLIKASI SIPADU DANGIN PURI KANGIN DI KOTA DENPASAR Ricky, Dwipayana; Supriliyani, Ni Wayan; Wirantari, I Dewa Ayu Putri
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Dangin Puri Kangin Village was named a digital village and smart village. The latest innovation presented by Dangin Puri Kangin Village is the SIPADU Dangin Puri Kangin Application as an effort to improve services to the community. In its implementation, several problems were found, such as a small number of application users, a lack of socialization, a lack of application performance, and a lack of quality human resources. This research aims to determine the application of digital government in an effort to improve community services through the SIPADU Dangin Puri Kangin Application in Denpasar City. The problem study uses Jungwoo Lee's digital government dimension indicators, consisting of data integration, adopting technology, service orientation, people and governance. The research method used is qualitative with a descriptive approach. Data was collected through interviews, observation and documentation studies. The research results show that the implementation of digital government through the SIPADU Dangin Puri Kangin Application has gone quite well but has not yet run optimally. There are several obstacles such as application data not being connected, system errors, people not being familiar with the use of technology, lack of application operators, lack of transparency regarding specific application performance, and socialization that has not been optimal. Recommendations that can be given are connecting application data, improving the quality and developing application service features, realizing an increase in the number of application operators, maximizing socialization. Keywords: Digital Government, Service To The Community, SIPADU Dangin Puri Kangin Application.
IMPLEMENTASI E-GOVERNMENT PADA DINAS PARIWISATA PROVINSI BALI MELALUI PLATFORM DIGITAL SEBAGAI UPAYA PEMULIHAN PARIWISATA Ganiswari, Ni Kadek Nia; Yudartha, I Putu Dharmanu; Wijaya, Komang Adi Sastra
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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The tourism sector is one of the potential job for the community, especially for people of Indonesia. The spread of the COVID-19 chain has created a deterioration in the economy of Bali Province. In this case, Bali Tourism Office has the authority to take care of the government affairs of Bali Province especially tourism. One of the efforts made is to do virtual promotions using social media and websites. This research looks at the implementation of e-government through digital platforms as an effort to recover tourism. The data collection process uses qualitative research methods. Data were obtained by conducting direct observation activities, interviews, and literature studies. The results showed that the implementation of e-government on the digital platform owned by Bali Tourism Office has been carried out effectively, but there is still a need for optimization and improvement efforts in several aspects. Keywords: Implementation, E-Government, Digital Platform and Tourism
PARTISIPASI MASYARAKAT DALAM PEMBANGUNAN KAWASAN EKONOMI KHUSUS MANDALIKA Lado SS.GP, M.N Zola; Wismayanti, Kadek Wiwin Dwi; Winaya, I Ketut
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Community Participation In Development Of Mandalika Special Economic Zone (Case Study: Kuta Village, Pujut District, Central Lombok Regency) Development is a continuous government effort with the aim of improving people's welfare. In a development, community participation is one of the important factors that encourage the success of a development. In recent years, the government has sought development by establishing Special Economic Zones in each region that has industrial potential, one of which is the Mandalika Special Economic Zone, Kuta Village, Pujut District, Central Lombok Regency. This research looks at how the participation of the people of Kuta village, Pujut sub-district, Central Lombok district, is in the development of the Mandalika special economic zone. This research uses a descriptive research type with a case study approach. The data sources used are primary and secondary data. The informant fraud technique uses a purposive sampling method. Based on a research study using the participation theory of Cohen and Uphoff (1977), the results of this study indicate that the participation of the people of Kuta Village in the development of the Mandalika Special Economic Zone has been carried out quite well, but there are several problems such as socialization which is still not effective even though several have been implemented. times and the quality of human resources who are still not ready to support the development of the Mandalika Special Economic Zone. In its development, the people of Kuta village actively participate in making development decisions, implementing development, evaluating development and utilizing development results. In making decisions and evaluating development, the participation of the Kuta village community is carried out by participating in deliberations and meetings, while in the implementation and utilization of development results, the Kuta village community participates by providing the workforce they have. Keywords: Development, Communit Participation, Special Economic Zones
EVALUASI PELAKSANAAN PROGRAM PEMBINAAN KEMANDIRIAN WARGA BINAAN PEMASYARAKATAN DI LEMBAGA PEMASYARAKATAN KELAS IIB SLEMAN Retno, Jayanti; Sri, Utami
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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This research aims to determine the implementation of the independence development program for Correctional Inmates (WBP). WBP training that does not deter the perpetrators results in many of them repeating the crimes they have committed after they are released from Correctional Institutions (Lapas). Class IIB Sleman Prison is a UPT which aims to form WBP so that they are accepted back into society. For this reason, the independence development program aims to provide skills to inmates and improve their social functioning after leaving prison. In general, the aim of this research is to discuss the evaluation of the implementation of the independence development program. This research uses qualitative methods by collecting data using observation, documentation and interviews with fourteen informants. The theory used in this research is the process evaluation theory proposed by Adi (2001: 128). Process evaluation is carried out based on four components, namely best practice standards, policies, process objectives, and client satisfaction. The research results show that operational standards and service delivery processes are in accordance with statutory provisions. Service targets and human resources have worked in accordance with applicable policies. The long-term goals of the program have not been fully achieved. The officers have served quickly and have good care. The facilities available are still not in line with the number of WBPs, and the types of coaching programs offered are still not in line with the WBPs' interests. The Class IIB Sleman prison development program needs to be maintained in order to achieve short-term and long-term goals. Sleman Class IIB Prison needs to improve the skills of WBPs and expand the marketing of WBP products. Apart from that, correctional officers need to develop independence, so that officers can focus more on efforts to improve services to inmates. Considering the importance of the objectives of the self-reliance development program being implemented, it is hoped that inmates can take advantage of the development program while in prison. Keywords: Process Evaluation, Development, Correctional Inmates, Correctional Institutions
PERAN STAKEHOLDER DALAM PENGEMBANGAN DESA WISATA DI DESA WISATA KAMASAN, KABUPATEN KLUNGKUNG Purnama Sari, Made Ayu; Wijaya, Komang Adi Sastra; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Kamasan Tourism Village is one of 19 tourist villages in Klungkung Regency which is still facing obstacles in its development. This study aims to analyze the role of stakeholders in the development of tourism villages in Kamasan Tourism Village. This research uses descriptive qualitative methods. Data collection was carried out by observation, interview, documentation methods. Analysis of the findings uses Governance theory according to Sedarmayanthi (2012) through the three pillars of Stakeholders namely: government, private sector, and society. The findings show that the government's role is not optimal, the role of the private sector is also not maximized. The role of the community is quite good. The recommendation that the author can give is that the government must record existing craftsmen, and the private sector must implement existing craft product innovations. Keywords: Stakeholder Role, Development, Tourism Village
PENGARUH KUALITAS PELAYANAN POSPAY TERHADAP KEPUASAN PELANGGAN PADA POS INDONESIA DENPASAR Olgina, Aulya; Wirantari, I Dewa Ayu Putri; Yudartha, Putu Dharmanu
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Technology and information play such a crucial part in modern life that they influence the quality of every community service. Users are more likely to be happy with a service if they can utilize it quickly and simply to get what they need. The goal of this research was to find out how the quality of Pospay service at Pos Indonesia Denpasar affects the happiness of their customers. The purpose of this study is to quantify the impact that Pos Indonesia Denpasar's service quality has on their customers' overall happiness. One hundred clients of Pos Indonesia Denpasar were surveyed using questionnaires to collect primary data for this research. Statistical analysis revealed that the quality of Pospay service has an influence on the satisfaction of Pos Indonesia Denpasar customers, with a t count of 8.854 being bigger than the t table of 1.984 at a significance level of 0.000. Kata Kunci: Service Quality, Customer Satisfaction, Pospay, PT Pos Indonesia Denpasar
PENGARUH GAYA KEPEMIMPINAN DEMOKRATIS TERHADAP KINERJA PEGAWAI PADA BADAN PERENCANAAN PEMBANGUNAN DAERAH KABUPATEN GIANYAR Rismayanthi, Ni Wayan; Supriliyani, Ni Wayan; Wirantari, I Dewa Ayu Putri
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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The purpose of this study is to determine how officials at the Gianyar District Regional Development Planning Agency function in relation to a democratic leadership style. This study employs correlation-based quantitative methodologies.Saturated sampling techniques were used to distribute questionnaires to every BAPPEDA officer in the Gianyar area in order to gather primary data. The degree of difference between the official performance factors and the democratic leadership style variables is determined in this study using a basic linear regression analysis test. The study's findings indicate that a democratic leadership style positively affects official performance, with an R2 of 0.916, meaning that 83.9% of officials perform better when they have a democratic leadership style. According to the significance test results, which were 16.269 greater than the table (2,008) with a significance level of 0.000, staff performance is positively and significantly impacted by democratic leadership. Effective leadership is a reflection of the staff's good work. To maximize the achievement of the organization's objectives, the Gianyar district's Regional Development Planning Agency must uphold and use a democratic leadership style in order to boost employee performance. Keywords: Democratic Leadership Style, Employee Performance, Gianyar Regency Regional Development Planning Agency
KUALITAS PELAYANAN BERBASIS ELECTRONIC GOVERNMENT PADA APLIKASI LPD PECATU MOBILE DI DESA ADAT PECATU KABUPATEN BADUNG Arneta Putri, Ni Luh Indah; Purnamaningsih, Putu Eka; Prabawati, Ni Putu Anik
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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LPD Pecatu Mobile application is an online service innovation that has been implemented since 2019. The application is implemented in order to make customers are able to access information and make transactions by utilizing technology and information. The purpose of implementing the LPD Pecatu Mobile is to provide convenience and bring the LPD of Pecatu Village closer to its customers. There are many service features that customers can use in the application. Applications can be downloaded in the AppStore for iPhone users and in the PlayStore for Android users. The existence of this application will facilitate the work of LPD Pecatu Village employees and customers no longer need to come to the office to receive services. This study aims to find out how the quality of service based on electronic government is on the LPD Pecatu Mobile application in the Pecatu Village, Badung Regency. In this study the author uses a type of qualitative research with descriptive methods. The analysis of this study uses the theory of E-GovQual from Papadomichelaki and Mentzas . The results of the study show that the implementation of the Pecatu Mobile LPD application has been going well but not fully optimal. This is because there are still several problems in the dimensions including socialization that has not run optimally, sometimes there are errors in the application, the application users are still less and are fully active using the application, the iOS users have not been able to transfer between savings accounts. Recommendations that can be given are forming a socialization team on a regular basis so that the socialization schedule is properly scheduled, optimizing door to door socialization and social media, creating an official Instagram account for LPD Desa Adat Pecatu, adding contact persons to the application. Keywords: Public Service, Electronic government, LPD Pecatu Mobile Application
PENGARUH PEMBERDAYAAN TERHADAP PENINGKATAN KESEJAHTERAAN KELOMPOK DI DESA WISATA CARANGSARI KECAMATAN PETANG KABUPATEN BADUNG Syntia Dewi, Ni Kadek; Supriliyani, Ni Wayan; Prabawati, Ni Putu Anik
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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This research aims to investigate the extent of the influence of Empowerment on the Improvement of Community Welfare in Carangsari Village, Petang District, Badung Regency. The research method employed is quantitative method aimed at identifying the influence of empowerment (variable X) on the improvement of community welfare (variable Y) in Carangsari Village, Petang District, Badung Regency. This study uses simple linear regression as the data analysis technique. Primary data were collected through the distribution of questionnaires to 60 members of empowerment groups in Carangsari Village. The research findings indicate that empowerment has a positive impact on the improvement of community welfare in Carangsari Village. Simple linear regression analysis reveals that every 1% increase in empowerment in Carangsari Village contributes to a 59.2% increase in community welfare. Significance testing shows that the calculated t-value of 5.114 exceeds the critical t-value of 1.671 at a significance level of 0.000, indicating that empowerment has a positive and significant impact on the improvement of community welfare in Carangsari Village, Petang District, Badung Regency.Top of Form Keyword: Empowerment, Increasing Group Welfare, Carangsari Tourism Village, Petang District, Badung Regency

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