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Journal of Information Systems Engineering and Business Intelligence
Published by Universitas Airlangga
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Computer Science & IT
Jurnal ini menerima makalah ilmiah dengan fokus pada Rekayasa Sistem Informasi ( Information System Engineering) dan Sistem Bisnis Cerdas (Business Intelligence) Rekayasa Sistem Informasi ( Information System Engineering) adalah Pendekatan multidisiplin terhadap aktifitas yang berkaitan dengan pengembangan dan pengelolaan sistem informasi dalam pencapaian tujuan organisasi. ruang lingkup makalah ilmiah Information Systems Engineering meliputi (namun tidak terbatas): -Pengembangan, pengelolaan, serta pemanfaatan Sistem Informasi. -Tata Kelola Organisasi, -Enterprise Resource Planning, -Enterprise Architecture Planning, -Knowledge Management. Sistem Bisnis Cerdas (Business Intelligence) Mengkaji teknik untuk melakukan transformasi data mentah menjadi informasi yang berguna dalam pengambilan keputusan. mengidentifikasi peluang baru serta mengimplementasikan strategi bisnis berdasarkan informasi yang diolah dari data sehingga menciptakan keunggulan kompetitif. ruang lingkup makalah ilmiah Business Intelligence meliputi (namun tidak terbatas): -Data mining, -Text mining, -Data warehouse, -Online Analytical Processing, -Artificial Intelligence, -Decision Support System.
Arjuna Subject : -
Articles 12 Documents
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Search results for , issue "Vol. 4 No. 2 (2018): October" : 12 Documents clear
Implementing Customer Relationship Management to Increase Education Service using Service Quality Method Ali Ibrahim; Shabrina Amatullah
Journal of Information Systems Engineering and Business Intelligence Vol. 4 No. 2 (2018): October
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (302.904 KB) | DOI: 10.20473/jisebi.4.2.148-155

Abstract

Schools are one means for students to get education services. Therefore, schools are required to be able to provide good facilities and services for young people who are able and able to work together in community development. However, on the side of customer satisfaction, the school still has shortcomings and not yet optimal, for example seeing the satisfaction of the parents of students, teachers, and students all used questionnaires that are only used in the Certain period of time such as UAS, complaints, criticism advice and consultation are still not stored well (paper-based). In the CRM concept itself has a goal in terms of customer satisfaction, how to see and measure these things, how to formulate and get a definite value of customer satisfaction. then to get valid values used questionnaire instrument, then for the calculation using one method, namely service quality (servqual) which is done by calculating the difference between customer perceptions and customer expectations of a school in accordance with 5 dimensions of service quality, namely: Tangibles (proof measured), Reliability, Responsiveness, Assurance, and Empathy. That it can be seen the value of school customer satisfaction is -0.19 (parents), -0.384 (students) and -0.2167 (teachers). It can be concluded that the value of school customer satisfaction is in the moderate classification, the results of this calculation can be used as a benchmark for improving education services.
Corrigendum: Sentiment Analysis in the Sales Review of Indonesian Marketplace by Utilizing Support Vector Machine Anang Anggono Lutfi; Adhistya Erna Permanasari; Silmi Fauziati
Journal of Information Systems Engineering and Business Intelligence Vol. 4 No. 2 (2018): October
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (111.387 KB) | DOI: 10.20473/jisebi.4.2.169

Abstract

In the version of this article initially published, there were some errors in Section III, Methods and Section VI, Conclusions. In Preprocessing of Methods, there is a sentence “The informal words may be in the form of slang words or abbreviations that are often used in daily life like cp at (from “cepat” or fast), blum (from “belum” or not yet), and gak (from “tidak” or no).”. The correct sentence is “The informal words may be in the form of slang words or abbreviations that are often used in daily life like cpat (from “cepat” or fast), blum (from “belum” or not yet), and gak (from “tidak” or no).”. In Text Classification of Methods, there is a sentence “Where P(B|A) is the probability of B appearance when A is known? The value P(A|B) is the probability of an appearance if B is known. P(A) is the probability of an appearance, while P(B) is the probability of B appearance.”. The correct sentence is “Where P(B│A) is the probability of the appearance of B when A is known. The value of P(A|B) is the probability of the appearance of A if B is known. P(A) is the probability of the appearance of A, while P(B) is the probability of the appearance of B.”. In Conclusions, a sentence “The accuracy reaches 93.42%; using 25% features with highest TF-IDF” should be changed to “The accuracy reaches 93.65%; using 25% features with highest TF-IDF” based on the results in Fig.3. These errors have been corrected in the PDF versions of the article.

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