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INDONESIA
Jurnal Kebijakan dan Pelayanan Publik
Published by Universitas Bandar Lampung
ISSN : -     EISSN : 24431214     DOI : http://dx.doi.org/10.36448/ejkpp.v9i3
Core Subject : Social,
Social Sciences
Jurnal Kebijakan dan Pelayanan Publik (e-JKPP) diterbitkan oleh Magister Ilmu Administrasi Program Pascasarjana Universitas Bandar Lampung, tujuan utama jurnal ini adalah untuk menyebarkan analisis kritis dan orisinal dari para peneliti dan praktisi akademik tentang berbagai masalah sosial, Kebijakan, politik, pemerintahan, dan Administrasi baik lokal, Nasional maupun Internasional. yang dapat diakses dan diunduh secara gratis secara online untuk memastikan visibilitas tinggi dengan peningkatan kutipan untuk semua artikel yang diterbitkan. memberikan analisis eksklusif tentang isu-isu sosial, Kebijakan, politik, pemerintahan, dan Administrasi dari berbagai perspektif. e-JKPP memberikan hasil studi berkualitas tinggi dan pemikiran baru bagi praktisi akademik, peneliti, dan publik untuk mendobrak kompleksitas dan dinamika perubahan sosial-politik kontemporer. Jurnal e-JKPP telah terdaftar ISSN 2443-1214 sejak 2015. e-JKPP Terbit dalam bahasa Indonesia sejak tahun 2015, e-JKPP terbit Tiga Kali Pertahun Pada April, Agustus, dan Desember. e-JKPP mengundang peneliti, akademisi, praktisi, dan publik untuk mengirimkan tulisan kritisnya dan berkontribusi pada pengembangan Kebijakan dan Pelayanan Publik secara Lokal, Nasional dan Internasional.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 7 Documents
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Search results for , issue "Vol 8, No 1 (2022): April" : 7 Documents clear
PENGARUH BUDAYA ORGANISASI DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL PROVINSI LAMPUNG Indriani Indriani; Masayu Nila Juwita
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2482

Abstract

The performance of employees at the Population and Civil Registration Office of Lampung Province is generally still low, this can be seen from the number of employees who have low work discipline, come and go not in accordance with applicable office rules, there are employees in completing tasks that are not in accordance with the set targets, the lack of employee innovation in work and loyalty to work is still low, this results in some agency activity programs that are not achieved according to the set targets. The low performance of employees is indicated because the organizational culture in the Population and Civil Registration Office of Lampung Province such as a culture of honesty, a culture of perseverance towards work, and a culture of discipline has not been entrenched and seems to be only used as a slogan, superior culture provides opportunities for employees to take the initiative in carrying out tasks. is not yet entrenched, subordinates are rarely involved in making decisions, a culture of discipline, obeying the applicable office rules is less entrenched. In addition, employee work motivation is generally still low, this is indicated as completion of work that is often late, always waiting for orders to complete every routine work, lack of initiative and creativity in completing work.The purpose of this study was to analyze the influence of organizational culture and work motivation on employee performance at the Department of Population and Civil Registration of Lampung Province. This type of research is descriptive quantitative with a survey approach, with a population of 41 people. Data related to research variables were collected using questionnaires distributed to all respondents and filled out by respondents themselves based on respondents' perceptions. Techniques of data analysis using multiple linear regression. The results show that organizational culture has a positive and significant effect on employee performance, work motivation has a positive and significant effect on employee performance. Respondents dominantly considered that the organizational culture at the Population and Civil Registration Office of Lampung Province had run quite well, work motivation at the Lampung Province Population and Civil Registration Service had been running quite well and the performance of employees at the Lampung Province Population and Civil Registration Service had been going quite well. 
PENGARUH KOMUNIKASI DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI PADA MASA PANDEMI COVID-19 DI BAGIAN PROTOKOL DAN KOMUNIKASI PIMPINAN SEKRETARIAT DAERAH KOTA BANDAR LAMPUNG M Amsyar Riendika; Budhi Waskito
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2478

Abstract

Improving the quality of human resources will have an impact on progress for the government to survive changes and competition in the sometimes unstable sphere of government. Another problem is the spotlight on the performance of bureaucracy in organizing public services, where during this pandemic the government is considered to have low performance in providing services to the community. This is also felt by the Protocol and Communication Section of the City Leader of Bandar Lampung. Based on observations made in the Protocol and Communication Section of the Head of the Bandar Lampung City Secretariat by looking at employee performance as a benchmark in research shows that the performance of employees has not been achieved optimally due to the number of employees who contracted the virus and decreased work motivation.This research aims to identify and analyze how much Communication, and Motivation affect Employee Performance during the Covid-19 Pandemic in the Protocol and Communication Section of the Bandar Lampung City Regional Secretariat. The research method used in this research is quantitative data analysis. Can be concluded, as follows: Problem sources, problem formulations, relevant concepts and theories and relevant discoveries, Hypothesis submissions, research methods, compiling research instruments, and conclusions.Based on the results of the above research, it can be taken a conclusion as follows: Communication has a significant effect on employee performance from the results of partial hypothesis tests in can the value of t calculate communication variables included in a high classification that means significant effect. Work Motivation has a significant effect on employee performance from the results of hypothetical tests partially in can the value of t calculate the variable Motivation included in the moderate classification (sufficient) which means a significant effect. Communication and Motivation work together have a significant effect on employee performance from the results of hypothesis tests simultaneously expressed accepted by other words accepting the hypothesis (Ha) and rejecting the hypothesis (Ho) has a mutual effect on employee performance.
IMPLEMENTASI PERATURAN MENTERI SOSIAL RI NO. 12 TAHUN 2019 TENTANG IZIN UNDIAN GRATIS BERHADIAH DALAM MENINGKATKAN KUALITAS PELAYANAN PADA DINAS SOSIAL PROVINSI LAMPUNG Malik Malik; Rina Karya Wardani
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2483

Abstract

The purpose of this research is to find out and analyze, (1) Implementation of the Regulation of the Minister of Social Affairs RI No. 12 of 2019 concerning Permits for Free Lottery with Prizes in Improving the Quality of Community Services at the Lampung Province Social Service. (2) What aspects hinder the implementation of the Regulation of the Minister of Social Affairs RI No. 12 of 2019 concerning Permits for Free Lottery with Prizes in Improving the Quality of Community Services at the Lampung Province Social Service.The approach used in this research is a qualitative method with descriptive analysis method. The research subjects were (1) the Head of the Lampung Province Social Service, (2) the Head of the Free Lottery Division with prizes from the Ministry of Social Affairs (3) the Head of the Eka Bank Services Division, (representation of the Bank in Lampung), (4) Chandra Service Manager, (5) two Prov. Ministry of Social Affairs staff. Lampung.. Data analysis was carried out with data reduction activities, data presentation, and drawing conclusions/verification.The results of the study concluded that the implementation of the Regulation of the Minister of Social Affairs RI No. 12 of 2019 concerning Permits for Free Sweepstakes with Prizes in Improving the Quality of Community Services at the Lampung Provincial Social Service, through the Communication dimension, it has been carried out through directing service staff and making jargon pasted on the wall. Disposition, namely the staff has implemented and supported the policy well, because it is a top down program. Quality of resources, namely the leadership has placed employees according to their abilities and expertise. There is still a bureaucratic structure that often overlaps levers and authority at certain times, so that the implementation of tasks is not optimal. The inhibiting aspects are (1) The company/Agency still lacks understanding of the process of implementing the free lottery, (2) Not yet optimal cooperation in programs and activities between governments, non-governmental organizations, (3) The relatively low quality of human resources implementing free lottery permits prize.
IMPLEMENTASI KEBIJAKAN DALAM MENINGKATKAN EFEKTIVITAS PENANGGULANGAN SAMPAH DI PASAR TATAAN KABUPATEN PESAWARAN Achmad Suharyo; Esha Erlangga
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2479

Abstract

This study mainly wants to know and clarify matters concerning the implementation of policies in increasing the effectiveness of waste management in the Tataan Market, Pesawaran Regency. The purpose of this research is to obtain explanatory knowledge to identify and analyze the implementation of policies in increasing the effectiveness of waste management in the Tataan Market, Pesawaran Regency.The research method used in this research is using qualitative research with descriptive analysis method. The use of this method is to examine and describe qualitatively, how to implement policies in increasing the effectiveness of waste management in the Pesawaran District Management Market.The results showed that the implementation of policies in increasing the effectiveness of waste management at the Tataan Market, Pesawaran Regency, was not optimal because according to the results of the study that the facilities (vehicles, carts, TPS) used were minimal and then there was no Landfills  available in the long or medium term. This is in accordance with the results of the study showing that from the dimensions used, namely communication, disposition, quality of resources, and bureaucratic structure, all of these dimensions are still not optimally implemented.
ANALISIS KUALITAS PELAYANAN PEGAWAI DALAM PEMBERIAN REKOMENDASI PENDAFTARAN PAKAN DI PROVINSI LAMPUNG (Studi pada Dinas Peternakan dan Kesehatan Hewan Provinsi Lampung) Endi Apriyadi; Ardiansyah Ardiansyah
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2484

Abstract

Analysis of Employee Service Quality in Providing Feed Registration Recommendation in Lampung Province (Study at Lampung Province Animal Husbandry and Animal Health Service). The problems in this study are (1) How is employee service quality in providing feed registration recommendation in Lampung Province (Study at Lampung Province Animal Husbandry and Animal Health Service); (2) What aspects support and hinder in providing feed registration recommendation in Lampung Province (Study at Lampung Province Animal Husbandry and Animal Health Service).This research design uses qualitative research with qualitative descriptive analysis method which aims to describe and qualitatively analyze the quality of employee service in providing feed registration recommendation in Lampung Province (Study at Lampung Province Animal Husbandry and Animal Health Service).The research seen from the dimensions of Reliability and Assurance are still not optimal. Lack of human resources/sampling operators with competition and expertise required and no guarantee of punctuality become an obstacle in service. Tangible, Responsiveness, and Empathy dimensions in employee service quality already well. Facilities and infrastructure are adequate to provide optimal service and sampling operators are able to provide services accurately and carefully and work according to the existing Standard Operating Procedures (SOP) and are able to build good communication with consumers. In general, the service quality of the employees of Lampung Province Animal Husbandry and Animal Health Service is good but not optimal so the quality of service still can be improved.The aspects that support Employee Service Quality include : (1) Strategic location; (2) Facilities and infrastructures; (3) Free of charge; and (4) Human resources/sampling operators. The aspects that hinder Employee Service Quality are : (1) Lack of human resources/sampling operators; (2) Component of time in SOP; and (3) Reward and Punishment.
ANALISIS KUALITAS PELAYANAN PUBLIK DALAM PENERIMAAN PAJAK KENDARAAN BERMOTOR PADA SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT) MAL BUMI KEDATON KOTA BANDAR LAMPUNG Agustuti Handayani; Hepiana Patmarina; Ria Rizka
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2480

Abstract

The problems in this study are: (1) How is public service in motor vehicle tax receipts at the Office of the One-Stop Administration (Samsat) Ladies Mal Bumi Kedaton Bandar Lampung City. (2) What aspects hinder the implementation of public services in motor vehicle tax receipts at the Office of the One-Stop Administration (Samsat) Ladies Mal Bumi Kedaton Bandar Lampung City.The research method used is qualitative research with descriptive analysis method. The use of this method is to examine and describe qualitatively, how the quality of public services in motor vehicle tax receipts in the One Roof Manunggal Administration System (Samsat) of the Bumi Kedaton Mall Ladies. All data were obtained directly from informants in the field using interview and observation techniques, according to the research objectives to be achieved.The results showed that the service in paying motorized vehicle taxes in the One Roof Manunggal Administration (Samsat) Ladies Mal Bumi Kedaton Bandar Lampung City, namely, (1) Reliability, namely the apparatus has carried out their duties professionally, by providing services according to the main tasks and functions, although still there are people who want better service. (2) Responsiveness, always providing services to the community according to their duties, (3) Certainty, that the apparatus has implemented existing regulations by giving sanctions to people who are late in paying taxes, (4) Empathy, Providing socialization assistance and making it easier to pay motor vehicle taxes , without reducing the specified conditions, the community has also felt helped by what the apparatus has done. (5) In the form of, the apparatus in carrying out their duties always shows their identity as officers who provide services to the community, and carry out according to their main duties and responsibilities.
IMPLEMENTASI KEBIJAKAN SISTEM AKUNTABILITAS KINERJA INSTANSI PEMERINTAH (STUDI PADA DINAS PEMBERDAYAAN MASYARAKAT, DESA DAN TRANSMIGRASI PROVINSI LAMPUNG) Agus Purnomo; Suparti Suparti
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2481

Abstract

The implementation of the Government Agencies Performance Accountability System policy appears to organize a clean and accountable government that is free of Collusion, Corruption, and Nepotism. In addition, as a public display of performance accountability. The problems in this study are: (1) Implementation of the Performance Accountability System Policy of Government Agencies at the Department of Community Empowerment, Villages and Transmigration of Lampung Province (2) Aspects that hinder and support the implementation of the Performance Accountability System Policy of Government Agencies (at the Department of Community Empowerment, Village and Transmigration Lampung Province)This researcher uses qualitative research methods, due to the current situation systematically. The research design used was a direct interview. Where this research design is carried out in-depth about the situation in the field based on facts, as well as looking at the relationship between variables and supporting variables.According to the results of the study, the lack of communication and the quality of human resources is an inhibiting factor in the Implementation of the Performance Accountability System Policy of Government Agencies. Budget and disposition are supporting factors in the implementation of the Performance Accountability System Policy of Government Agencies at the Department of Community Empowerment, Villages, and Transmigration of Lampung Province.

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