Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal E-Jurnal SPIRIT PRO PATRIA
Syahdila, Reinaldy Iqbal
Unknown Affiliation
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Health Professions Law, Crime, Criminology & Criminal Justice

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analysis of Factors Affecting Satisfaction to Contractors’ Performance in Retail Building Construction Work Syahdila, Reinaldy Iqbal; Bahaswan, Rizal
E-Jurnal SPIRIT PRO PATRIA Vol 12 No 1: Maret 2026
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat / Narotama University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/spirit.v12i1.3627

Abstract

The retail building construction industry has unique characteristics including tight time constraints, specific functional standards, and direct impact on business performance. This study aims to analyze factors influencing satisfaction with contractor performance in retail building construction projects, specifically focusing on Indomaret store development projects in East Java Regional I. The research employs a descriptive quantitative approach using purposive sampling of 30 respondents from five new Indomaret store construction projects. The research instrument uses the SERVQUAL model adapted for construction context with five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. Results indicate very high satisfaction levels with contractor performance, with an overall average score of 4.17 or 83.4% (categorized as "Very Good"). The tangibles factor has the highest value (4.34), followed by responsiveness (4.27), reliability (4.01), empathy (3.89), and assurance (3.89). The research model successfully identified six critical aspects for contractor performance control that can be implemented as a practical evaluation framework for project owners and contractors to improve retail building construction performance.
Co-Authors Rizal Bahaswan