Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Management and Administration Provision
Ulya, Abidatul
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Mediating Role of Supply Chain Capability in Customer Integration and Operational Performance: JEL Classification: M11, L25, L83, M31 Ulya, Abidatul; Hamdi, Muhammad; Sutanto, Aftoni; Amri, Zaki Amirul; Andriani, Dini; Fauzi, Muhammad Iqbal
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.881

Abstract

The purpose of this study was to examine the mediating role of supply chain capability in the micro-café industry in the Special Region of Yogyakarta on the influence of customer integration on operational performance. This study used a quantitative approach with a survey method, with 154 respondents who were both customers and employees of the café business. Data were collected using a structured questionnaire and analyzed using a causal relationship modeling approach based on latent variables to examine the long-term and short-term effects between variables. The results of this study indicate that customer integration influences operational performance. Furthermore, supply chain capability have been shown to have a positive impact on operational performance and serve as a mediator in the relationship between customer integration and operational performance. This indicates that collaboration and customer information exchange influence operational efficiency and accuracy. This study concludes that customer integration, supported by strong supply chain skills, has a positive impact on the operational performance of small and medium enterprises. This impact is reflected in the increased ability of business actors to efficiently manage the flow of goods, information, and resources, thereby optimally improving operational performance.
Co-Authors Aftoni Sutanto Amri, Zaki Amirul Andriani, Dini Fauzi, Muhammad Iqbal Hamdi, Muhammad