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All Journal MANAJEMEN
Elisabet Putri Br. Sihaloho
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Computer Science & IT Economics, Econometrics & Finance Other

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Optimalisasi Tata Letak Watchroom Guna Meningkatkan Pelayanan Operasional di Unit PKP-PK Bandar Udara Internasional Kualanamu Elisabet Putri Br. Sihaloho; Martha Saulina; Rahmawati Sukra
MANAJEMEN Vol. 6 No. 1 (2026): Mei : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/w1dnhq18

Abstract

This study explores efforts to optimize the layout of the watchroom at the PKP-PK Unit at Kualanamu International Airport with the aim of improving the effectiveness of operational services and response to emergencies. A descriptive qualitative method was chosen, involving field observations and in-depth interviews with personnel, to map existing conditions and identify challenges faced. The findings revealed that limited visibility and the watchroom's non-strategic location hindered comprehensive monitoring of airside activities, thereby slowing decision-making in critical situations. The recommendations provided include reorganizing the space with a focus on 360-degree visibility, ergonomic work access, and compliance with international regulatory standards (ICAO and PR 30 of 2022). The implementation of a more optimal room design is expected to enhance communication speed, monitoring effectiveness, and personnel readiness in handling incidents, thereby significantly strengthening the quality of PKP-PK services and operational safety at the airport.
Co-Authors Martha Saulina Rahmawati Sukra