Tetty Suffianty Zafar
Universitas Muhammadiyah Sukabumi

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THE INFLUENCE OF WORK ENVIRONMENT, EMPLOYEE RETENTION, AND PERCEIVED FAIRNESS ON PERCEIVED ORGANIZATIONAL SUPPORT (POS): A STUDY OF GRABBIKE PARTNERS IN SUKABUMI Alya Salwa Fadhillah; Tetty Suffianty Zafar; R Deni Muhammad Danial
Proceedings International Indonesia Conference on Interdisciplinary Studies Vol. 1 (2025): Proceedings of The International Indonesia Conference on Interdisciplinary Studies (I
Publisher : Faculty of Social and Political Sciences, Universitas Lampung

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Abstract

This Study aims to determine the influence of Work Environment, Employee Retention and Perceived Fairness on Perceived Organizational Support (POS) on GrabBike partners in Sukabumi, Indonesia. As part of the growing gig economy, online motorcycle taxi drivers operate under a flexible and independent work structure, often without the benefits and protections of formal employment. Understanding what influences their perception of organizational support is critical to improving engagement, satisfaction, and long-term cooperation between drivers and platform providers. This study uses a quantitative approach with a survey method of 97 respondents who are active GrabBike partners in the Sukabumi area. Data was collected using a closed questionnaire and analyzed using multiple linear regression through the SPSS version 26 program. The results of the analysis show that Work Environment, Employee Retention and Perceived Fairness simultaneously have a significant effecton Perceived Organizational Support (POS). However, partially, Work Environment and Perceived Fairness have a positive and significant effect on Perceived Organizational Support (POS), while Employee Retention does not show a significant effect.  The study highlights the importance of a supportive and comfortable work environment, as well as fair treatment in task allocation and compensation systems. These elements enhance the drivers' sense of belonging and trust toward the platform. Conversely, traditional retention strategies may not be as impactful in the gig economy, where work is often viewed as temporary or supplemental. The findings offer practical implications for digital platforms aiming to strengthen human resources and partner loyalty. Companies like Grab are encouraged to invest in transparent communication, flexible benefit schemes, and fair operational policies. This study contributes to the broader understanding of human resource manajement (HRM) in non-traditional employment sectors and aligns with the IICIS 2025 theme of “Food Security and Strengthening Human Resources.”
THE INFLUENCE OF JOB INSECURITY, WORKLOAD, AND JOB STRESS ON TURNOVER INTENTION AMONG EMPLOYEES AT HERMINA HOSPITAL SUKABUMI Novita Badra Fitriani; Tetty Suffianty Zafar; R Deni Muhammad Danial
Proceedings International Indonesia Conference on Interdisciplinary Studies Vol. 1 (2025): Proceedings of The International Indonesia Conference on Interdisciplinary Studies (I
Publisher : Faculty of Social and Political Sciences, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study investigates the effect of job insecurity, workload, and job stress on turnover intention among employees at Hermina Hospital Sukabumi. The rising turnover rate in the healthcare sector, especially in hospitals like Hermina, which has surpassed its organizational turnover target of 6%, has raised concerns regarding employee retention and organizational sustainability. Turnover intention is a critical issue as it often leads to higher recruitment costs, loss of experienced personnel, and decreased service quality, particularly in healthcare settings where employee consistency is vital. Therefore, understanding the underlying psychological and organizational factors influencing turnover intention becomes essential. This research applies a quantitative approach with a survey method to examine the relationship between job insecurity, workload, and job stress with turnover intention. Data were collected from 80 employees using a structured, closed-ended questionnaire and analyzed through multiple linear regression using SPSS software. The theoretical framework integrates concepts from human resource management, organizational behavior, and psychological stress theory. The findings reveal that job insecurity and workload positively and significantly influence turnover intention, meaning that employees who perceive instability in their jobs and experience high work demands are more likely to consider leaving the organization. Interestingly, job stress shows a negative yet significant effect, implying that stress, although present, might lead to adaptation rather than resignation. This unexpected result suggests that not all stress is detrimental, and some employees may develop coping mechanisms that allow them to remain in their roles. Overall, the study emphasizes the importance of managerial strategies to enhance job stability and maintain balanced workloads in hospital environments. It also calls attention to the nuanced role of stress, advocating for workplace support systems that help employees manage pressure without triggering withdrawal behaviors. This research contributes valuable insights into employee retention efforts within Indonesia’s healthcare industry.