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All Journal International Journal of Social and Education (INJOSEDU)
Amanda Amelinda
Master of Management, Faculty of Economic and Business, Lambung Mangkurat University

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UNDERSTANDING CORPORATE ENTREPRENEURSHIP IN FAMILY FIRMS: A SYSTEMATIC REVIEW OF ANTECEDENTS, MECHANISMS, AND LONG-TERM IMPACT Amanda Amelinda; Hastin Umi Anisah; Dian Masita Dewi
INJOSEDU: International Journal of Social and Education Vol. 2 No. 9 (2025): International Journal of Social and Education (INJOSEDU)
Publisher : Adisam Publisher

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Abstract

This study aims to deepen the understanding of Corporate Entrepreneurship (CE) within family firms by systematically reviewing its antecedents, mechanisms, and long term impacts. Family firms possess unique characteristics shaped by family values, identity, governance patterns, and intergenerational goals, which create a distinctive context for the emergence and development of CE. However, existing research remains fragmented, making it difficult to fully capture how CE functions within these organizations. Using the Systematic Literature Review (SLR) method, this study analyzes selected primary studies published between 2006 and 2025 to synthesize evidence on how family related factors influence CE, through what mechanisms entrepreneurial intentions are transformed into innovative actions, and how CE contributes to long term sustainability. The findings show that CE in family firms is driven by family values, identity configurations, socioemotional goals, successor competencies, and stewardship oriented governance. CE operates through cognitive, behavioral, relational, and structural mechanisms that translate entrepreneurial intentions into innovation, strategic renewal, and new venture creation. Furthermore, CE strengthens innovation capability, enhances adaptability, and supports transgenerational continuity. This study contributes to family business literature by integrating diverse insights into a comprehensive conceptual understanding of CE in family firms and offers implications for theory and managerial practice.
UNVEILING THE DRIVERS OF SUSTAINABLE COMPETITIVE ADVANTAGE: A CUSTOMER RELATIONSHIP MANAGEMENT PERSPECTIVE Amanda Amelinda; Hastin Umi Anisah
INJOSEDU: International Journal of Social and Education Vol. 3 No. 2 (2026): International Journal of Social and Education (INJOSEDU)
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20045893

Abstract

This study aims to examine the influence of Customer Relationship Management (CRM) components namely customer knowledge, customer orientation, and technology capability on sustainable competitive advantage from a customer perspective. The research addresses inconsistencies in prior findings regarding the effectiveness of CRM components in generating sustainable competitive advantage, particularly within the Islamic banking sector. A quantitative approach was employed using survey data collected from 110 customers of Bank Syariah Indonesia in Banjarmasin, focusing on Generation Z and millennial segments. The data were analyzed using SmartPLS 3.0 through structural equation modeling techniques. The results indicate that customer orientation and technology capability have a positive and significant effect on sustainable competitive advantage. In contrast, customer knowledge does not show a significant influence. These findings suggest that from the customer perspective the ability of firms to respond to customer needs and utilize technology plays a more critical role in creating unique and difficult to imitate value than merely possessing customer related knowledge. This study contributes to the CRM and Resource Based View literature by highlighting the contextual role of CRM components in shaping competitive advantage in Islamic banking.
Co-Authors Dian Masita Dewi Hastin Umi Anisah Hastin Umi Anisah