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All Journal Journal of Airport Engineering Technology (JAET) Studi Akuntansi, Keuangan, dan Manajemen
Andi Frianto Peranginangin
Politeknik Penerbangan Jayapura, Papua, Indonesia
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Mechanical Engineering Social Sciences Transportation Other

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Lessons from Human Error: Building Airport Safety Culture Andi Frianto Peranginangin; Muhammad Nur Cahyo Hidayat Nasrullah; Olin Yahya Malau; Hadi Prayitno
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 2 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i2.5576

Abstract

effectiveness of Apron Movement Control (AMC) supervision in developing a safety culture at the apron of a major airport in North Sumatra. It was motivated by a collision between a Lavatory Service Truck (LST) and a Boeing 737-800 aircraft on October 16, 2024, caused by personnel negligence, unserviceable equipment, and weak supervision. Methodology: A qualitative case study approach was applied. Data were collected through observation, interviews, and documentation, and analyzed thematically using NVivo 15. The ORLIO model was employed to evaluate human error. Result: The study identified repeated violations—normalization of deviance among Ground Support Equipment (GSE) personnel, limited AMC supervision, and non-compliant equipment. ORLIO-based evaluation enhanced personnel reflection and safety awareness, while AMC supervision acted as external enforcement. The synergy between reflection and supervision contributed to a shift in apron safety culture from permissive toward a more mature and sustainable one. Conclusions: The apron accident shows that safety failures stem not only from individual errors but also from the interaction of human, equipment, and supervisory factors. Integrating ORLIO and AMC supervision effectively enhances safety awareness and procedural discipline. Limitations: The study is limited to one airport, with qualitative data that may involve subjectivity. It focuses on operational staff, excluding higher management, and does not assess long-term impacts quantitatively. Contribution: The study was limited to one airport, so findings may not represent all contexts. It contributes to aviation safety management by demonstrating how combining human error evaluation and AMC supervision strengthens apron safety culture, offering practical insights for airport authorities and regulators.
ANALYSIS OF INTERNATIONAL PASSENGERS’ SATISFACTION WITH THE AUTO GATE AT INTERNATIONAL AIRPORT Andi Frianto Peranginangin; Sintong Jasa Bakti Manurung; Anjar Ariansyah Sejat; I Wayan Yogi Arta; Evita Helena Merentek
Journal of Airport Engineering Technology (JAET) Vol. 6 No. 2 (2026): Journal of Airport Engineering Technology (JAET)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Penerbangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52989/jaet.v6i2.258

Abstract

At Kualanamu International Airport, long queues at the immigration checkpoint prompted the adoption of the Auto Gate system for biometric self-service clearance. This study assessed the satisfaction level of 153 international passengers toward the Auto Gate and examined its effect on overall service quality. A descriptive quantitative approach was used, with questionnaires developed from the five SERVQUAL dimensions — tangibles, reliability, responsiveness, assurance, and empathy. Data were analyzed through descriptive statistics and simple linear regression. Results showed that passengers were generally satisfied across all five dimensions, with empathy receiving the highest rating. Simple linear regression confirmed a significant positive effect of Auto Gate usage on passenger satisfaction (R² = 0.616, p < 0.05), indicating that 61.6% of the variation in satisfaction is explained by Auto Gate usage.
Co-Authors Anjar Ariansyah Sejat Evita Helena Merentek Hadi Prayitno I Wayan Yogi Arta Muhammad Nur Cahyo Hidayat Nasrullah Olin Yahya Malau Sintong Jasa Bakti Manurung