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All Journal Jurnal Ekonomi dan Bisnis (Jebi) BELGI : Journal of Islamic Business and Decision Sciences
Rani Intan
Universitas Islam 45 Bekasi

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IMPLEMENTASI INOVASI PELAYANAN PALEM MERAH DALAM MENINGKATKAN PELAYANAN PUBLIK DI KELURAHAN CIKIWUL Mita Widyastuti; Rani Intan; Alifa Dhiya Rahadi; Muhammad Agus Setiawan
Jurnal Ekonomi dan Bisnis Vol. 3 No. 7 (2025): JEBI: Jurnal Ekonomi dan Bisnis
Publisher : CV. Adiba Aisha Amira

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Abstract

The Palem Merah service innovation was developed to expand access to population administration for residents of Cikiwul who are unable to visit the office during regular working hours. The issues underlying this program include limited daytime service hours, irregular queues, and difficulties faced by residents in completing administrative requirements that must be processed in person. This study aims to describe the mechanism of the Pelayanan Malam Sabtu Meriah, explain its impact on service speed and data accuracy, and outline the operational challenges encountered by administrative officers. The study employs a qualitative method with data collected through in-depth interviews and literature review. The findings show that Palem Merah shortens document processing time, improves the accuracy of population data, and provides convenience for vulnerable groups through a door-to-door service. The success of the program is influenced by the readiness of the officers, technological support, and a well-coordinated service schedule. The program remains sustainable because officers perceive the evening duties as part of their public service responsibilities.
Review credibility, aesthetics and FOMO in information adoption of Muslim travellers Rani Intan; Nadiah Mahmad Nasir; Ömer Saraç
BELGIFOODS JOURNALS Vol. 1 No. 2 (2026): BELGI: Journal of Islamic Business and Decision Sciences
Publisher : Undergraduate Program in Shariah Economic Law, STIS Al Wafa, Indonesia,

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.67925/belgi.v1i2.13

Abstract

Purpose ‒ This study investigates how aesthetic presentation, authenticity, and fear of missing out (FOMO) influence Muslim travellers’ information adoption regarding UNESCO-recognized heritage foods. It also examines the mediating role of review credibility and the moderating role of halal tourism motivation within the frameworks of the Stimulus–Organism–Response (S-O-R) model and the Information Adoption Model (IAM). Design/Methodology/Approach ‒ A quantitative explanatory design using Partial Least Squares Structural Equation Modeling (PLS-SEM) was applied to 372 valid responses from Muslim travellers who had engaged with online reviews of heritage foods. The analysis tested direct, mediating, and moderating relationships among the study variables. Findings ‒ The results show that aesthetic presentation, authenticity, and FOMO significantly enhance review credibility, which in turn strongly predicts information adoption. Authenticity exerts the strongest influence on both credibility and adoption, while aesthetic cues and FOMO affect adoption only indirectly through credibility. Halal tourism motivation positively affects information adoption but does not moderate the credibility–adoption relationship. Originality/Value ‒ This research integrates visual, cultural, and psychological cues into a unified digital trust model, advancing theoretical understanding of credibility formation in halal heritage food tourism and providing empirical insight into how Muslim travellers interpret online review cues about UNESCO-recognized traditional foods. Research Limitations/Implications ‒ The study focuses on Muslim travellers and heritage foods; future research may explore other tourism contexts and use longitudinal or experimental designs. Practical Implications ‒ Destination marketers and heritage food promoters should design authentic, visually coherent, and halal-assured digital content to strengthen review credibility and encourage information adoption among Muslim travellers.
Co-Authors Alifa Dhiya Rahadi Mita Widyastuti Muhammad Agus Setiawan Nadiah Mahmad Nasir Ömer Saraç