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All Journal JSAI (Journal Scientific and Applied Informatics) TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat
Fauziyah Azzahro
Universitas Jember
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Mechanical Engineering

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Evaluasi Kualitas Layanan Digital Aplikasi Tomoro Coffee Terhadap Kepuasan Kaum Produktif Menggunakan Framework E-Service Quality Vina Dewi Ramadhanty; Martiana Kholila Fadhil; Muhammad Riza Darmawan; Fauziyah Azzahro; Muhammad Andryan Wahyu Saputra; Dananjaya Endi Pratama
JSAI (Journal Scientific and Applied Informatics) Vol 8 No 3 (2025): November
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v8i3.9245

Abstract

The trend of drinking coffee among productive people has impacted the growth of coffee shops in Indonesia. To strengthen its market position, Tomoro Coffee utilizes mobile applications. However, there is dissatisfaction with the quality of Tomoro Apps' digital services in reviews. This study evaluated the quality of Tomoro's digital application services using the Electronic Service Quality model. The model focuses on comprehensive digital services from technical aspects and other aspects related to user satisfaction. The assessment was conducted on students of Jember University who made transactions through Tomoro Apps. Data was collected using a questionnaire involving 100 students as research samples. The data were processed using instrument testing, classical assumption testing, and multiple linear regression analysis. An analysis of the data showed that efficiency, responsiveness, and contact positively affected user satisfaction. From the data analysis, seven dimensions of e-service quality were known to have a significant positive and negative effect and were able to explain 88.3% of user satisfaction variability. Through this study, we found that there is still a gap between expectations and application performance. Therefore, improvements in digital service quality should be made in each dimension of electronic service quality, balanced and focused on service users, so that Tomoro Coffee continues to be a competitive advantage. These findings have managerial implications for Tomoro Coffee as recommendations on each dimension of Electronic Service Quality to improve the quality of digital services and strengthen its position in the market.
Implementasi Financial Technology Dalam Pengelolaan Keuangan Kafe Kopi Kampus Antirogo Fauziyah Azzahro; Venantya Asmandani; Rina Dwi Desianti; Nabila Novareta
TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Vol. 6 No. 2 (2026): TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat (Mei)
Publisher : Fakultas Teknik, Universitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/tekiba.v6i2.6439

Abstract

The development of digital technology has encouraged Micro, Small, and Medium Enterprises (MSMEs) to adopt more effective and integrated business management systems, particularly in financial and human resource management. Kafe Kopi Kampus Antirogo is one MSME that has seen an increase in the number of visitors since its establishment in 2022, but still faces problems in financial recording and employee attendance, which are done manually and are not yet integrated. This community service activity aims to improve business management effectiveness through training and the implementation of an integrated financial technology application. The methods used include initial discussions with partners, Focus Group Discussions (FGD) to identify needs, application development, system usage training, as well as mentoring and evaluation. The developed application allows business owners to access financial reports in real-time and monitor business operations directly, as well as providing a digital attendance system for employees. The evaluation results show measurable improvements, with financial recording accuracy increasing from 60% to 90% after implementation. Transaction recording time was reduced by about 40%, and attendance reporting errors decreased by almost 50%. The implementation of financial technology has proven to improve operational efficiency, transparency, and the quality of data-driven decision-making at Antirogo Campus Coffee Shop.
Co-Authors Dananjaya Endi Pratama Martiana Kholila Fadhil Muhammad Andryan Wahyu Saputra Muhammad Riza Darmawan Nabila Novareta Rina Dwi Desianti Venantya Asmandani Vina Dewi Ramadhanty