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All Journal re-JIEM (Research Journal of Islamic Education Management) Jurnal Pustaka Indonesia
Rizq, Aanisah Agusnani
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Education Languange, Linguistic, Communication & Media Other

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Synthesizing Itqan Values and Total Quality Management (TQM) in Enhancing Customer Satisfaction at Elementary School: A Conceptual Literature Review Rizq, Aanisah Agusnani; Mubah , Hilmi Qosim; Darmawan, Oki
re-JIEM (Research Journal of Islamic Education Management) SPECIAL ISSUE OF 1-ST INCOME (INTERNATIONAL CONFERENCE ON MANAGEMENT AND EDUCATION)
Publisher : Islamic Education Management Study Program, Tarbiyah and Teacher Training Faculty, State Islamic University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/re-jiem.vi.24273

Abstract

This conceptual literature review examines the theoretical integration of Total Quality Management (TQM) principles with Islamic Itqan (professionalism) and Ahsanu ‘Amala (excellence) values to map customer satisfaction in Islamic elementary education. Rather than reporting empirical implementation, the study synthesizes scholarly and Islamic literature to construct a conceptual framework that aligns managerial quality standards with spiritual and character development objectives. Through systematic analysis of relevant publications, the review identifies five core TQM principles (customer focus, total involvement, continuous improvement, visionary leadership, and data-driven decision-making) and recontextualizes them within Islamic educational ethics. The synthesis demonstrates that stakeholder satisfaction emerges when academic quality benchmarks are harmonized with moral and spiritual formation. The review further emphasizes that standard operating procedures (SOPs) are not merely administrative tools, but operational expressions of the Islamic principle of mizan (balance and fairness) in service delivery. By mapping the intersection of modern quality management and Islamic work ethics, this paper offers a conceptual foundation for Islamic elementary schools to synchronize national standards with institutional religious values. It concludes that ethically grounded standardization provides a structured pathway to sustain public trust and service consistency.
Transformational Leadership of School Principals in Enhancing Teacher ‎Professionalism: A Qualitative Review in the Context of Islamic Education Nurfathina, Auni Luthfiah; Rizq, Aanisah Agusnani; Zailani, Achmad; Diana, Nirva; Hadiati, Eti
JPI: Jurnal Pustaka Indonesia Vol. 5 No. 3 (2025): December
Publisher : Yayasan Darussalam Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62159/jpi.v5i3.2181

Abstract

Teacher professionalism plays a crucial role in improving educational quality, ‎particularly in Islamic education, which emphasizes the integration of pedagogical ‎competence, professional ethics, and spiritual values. One of the strategic factors ‎influencing teacher professionalism is school principal leadership, especially ‎transformational leadership that focuses on human resource development. This study ‎aims to comprehensively analyze the strategies of transformational leadership ‎practiced by school principals in enhancing teacher professionalism within the ‎context of Islamic education. A qualitative approach with a Systematic Literature ‎Review (SLR) design was employed by reviewing reputable scholarly articles ‎published between 2015 - 2025. Literature searches were conducted using Google ‎Scholar, Scopus, DOAJ, and Web of Science, applying systematic inclusion and ‎exclusion criteria. Data were analyzed using thematic content analysis to identify ‎dominant patterns and themes. The findings reveal that transformational leadership ‎in Islamic education is strongly integrated with prophetic values, namely amanah ‎‎(integrity), fathanah (intellectual wisdom), and tawaddhu (humility). These values are ‎reflected in three main leadership strategies: moral and ethical role modeling, ‎intellectual stimulation through value-based instructional innovation, and ‎individualized consideration focusing on teachers’ well-being and professional ‎development. The study highlights that transformational leadership in Islamic ‎education extends beyond performance improvement to encompass character ‎building and the reinforcement of Islamic identity. This research contributes ‎conceptually to the development of a contextual and value-oriented framework for ‎Islamic educational leadership‎.
Co-Authors Eti Hadiati Hilmi Qosim Mubah Nirva Diana Nurfathina, Auni Luthfiah Oki Darmawan Zailani, Achmad