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All Journal Healing : Jurnal Pariwisata
Putra, Ida Bagus Putu Dhiratsaha Adi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Social Sciences Transportation

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HAMBATAN F&B SERVICE DALAM PENERAPAN STANDAR PELAYANAN BERNUANSA MEXICAN DI UNIQUE ROOFTOP BAR RIMBA BY AYANA BALI Putra, Ida Bagus Putu Dhiratsaha Adi; Andiani, Nyoman Dini; Trianasari, Trianasari
Healing : Jurnal Pariwisata Vol. 5 No. 01 (2026): Jurnal Pariwisata (Healing)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/healing.v5i01.555

Abstract

This study aims to analyze the obstacles in implementing Food and Beverage (F&B) Service training results towards Mexican-themed service standards at Unique Rooftop Bar Rimba by Ayana Bali. Using a descriptive qualitative approach through interviews, observations, and documentation with managers, supervisors, staff, and trainees, this study found that routine training has been conducted but has not been optimal in maintaining service consistency. The main obstacles include staff's lack of understanding of Mexican culture and service style, limited communication with international guests, and the difficulty of balancing five-star hotel standards with the relaxed atmosphere of a themed restaurant. To overcome these obstacles, it is recommended to adjust the training materials to suit Mexican cultural concepts, increase hands-on practice, strengthen post-training evaluations, and provide cross-cultural communication training. The results of this study are expected to support the development of international-themed F&B Service training in the Hospitality industry.
Co-Authors Nyoman Dini Andiani Trianasari