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All Journal Panthera : Jurnal Ilmiah Pendidikan Sains dan Terapan
Hartini, Nuri Nur
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Biochemistry, Genetics & Molecular Biology Chemistry Education Environmental Science Immunology & microbiology Mathematics Physics Social Sciences

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Tingkat Kepuasan Klien terhadap Pelaksanaan Sanitasi dan Hygiene pada SPA Homecare by Deby Hartini, Nuri Nur; Nurhayati, Ifa
Panthera : Jurnal Ilmiah Pendidikan Sains dan Terapan Vol. 6 No. 2 (2026): April
Publisher : Lembaga Pendidikan, Penelitian, dan Pengabdian Kamandanu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/panthera.v6i2.1164

Abstract

This study aims to describe the level of client satisfaction regarding the implementation of sanitation and hygiene at SPA Homecare by Deby. Given the mobile nature of homecare services, the implementation of hygiene protocols is crucial for client safety. The method used in this study was a quantitative descriptive percentage approach. The subjects of this study included all clients who had received services at SPA Homecare by Deby, using a sampling technique known as accidental sampling. Data were collected through a 4-point Likert scale questionnaire distributed online and offline to clients aged 17-50 years. Data analysis was performed by calculating frequency percentages and achievement scores to determine assessment categories based on a range of 0%-100%. The findings of this study indicate that overall, the level of client satisfaction is in the "very high" category. The results indicate that sanitation and hygiene factors support client satisfaction. The conclusion of this study is that the implementation of sanitation and hygiene at SPA Homecare by Deby is carried out very well in accordance with established operational procedures, thus creating a sense of security and satisfaction for clients.
Co-Authors Ifa Nurhayati