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All Journal Jurnal Ilmiah Manajemen Kesatuan Journal of Social Research
Aisha Inggitha Putri Haryoso
Universitas Pancasila, Indonesia
Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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Analysis of the System and procedures Procurement of Goods and Services at PT X TBK in the Perspective of Effectiveness, Efficiency, and Transparency Aisha Inggitha Putri Haryoso; Murti Widyaningsih
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3053

Abstract

This research aims to analyze the system and procedures for the procurement of goods and services implemented at PT X Tbk using a quantitative approach. The background of this research is the strategic role of procurement in corporate governance and the existence of several indications of problems in the procurement process at the company. The research method used is quantitative descriptive, with data obtained from internal company documents, structured procurement records, and questionnaires distributed to 17 respondents involved in the procurement process. Data analysis was carried out to assess the levels of effectiveness, efficiency, and transparency in the procurement process, encompassing validity and reliability tests, classical assumption tests, and hypothesis testing using multiple linear regression. The findings indicate that the procurement procedure at PT X Tbk is carried out through systematic stages, from the submission of procurement requests to the contract finalisation stage. The transparency variable was rated very highly by respondents and was the only variable that satisfied the reliability test. However, the effectiveness and efficiency variables showed reliability values below the acceptable threshold, indicating inconsistencies in respondents' perceptions. The regression analysis revealed that efficiency has a positive and significant effect on the procurement system and procedures, while effectiveness and transparency do not show a significant effect. The implication of this research is the need for PT X Tbk to focus on improving efficiency in the procurement process and to re-evaluate the measurement instruments for effectiveness and transparency to ensure more consistent and reliable results in the future.
Implementation of Green Airport and Digital Innovation on Service Quality and Passenger Satisfaction at Soekarno-Hatta Airport Murti Widyaningsih; Adi Nugroho; Rika Kaniati; Aisha Inggitha Putri Haryoso
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4574

Abstract

The increasingly competitive aviation industry requires airports to improve service quality and adopt digital innovation while also responding to growing environmental concerns through the implementation of green airport practices. Passenger awareness of sustainability issues has made environmental image an important factor in shaping passenger satisfaction. This study aims to examine the effect of service quality and digital innovation on passenger satisfaction, with the green airport acting as a mediating variable at Soekarno-Hatta International Airport. A quantitative research approach was applied using Covariance-Based Structural Equation Modelling (CB-SEM) combined with Importance–Performance Analysis (IPA). Data were collected from 100 passengers through a structured questionnaire using a Likert scale and analyzed to assess both direct and indirect relationships among variables. The findings reveal that service quality has a significant indirect effect on passenger satisfaction through the green airport, indicating full mediation. In contrast, digital innovation shows no statistically significant effect on either the green airport or passenger satisfaction. Furthermore, the IPA results indicate that these environmental sustainability programs play a significant role in improving passenger satisfaction and airport image. In conclusion, strengthening green airport initiatives plays a crucial role in enhancing passenger satisfaction and supporting sustainable airport management.
Co-Authors Adi Nugroho Murti Widyaningsih Rika Kaniati