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All Journal JOURNAL OF HEALTH SCIENCE (JURNAL ILMU KESEHATAN)
Ika Putri Ayulestari
Mitra Indonesia University, Jl ZA Pagar Alam no 7 Raja Basa Bandar Lampung. 35144
Health Professions Nursing

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Relationship Between Service Quality And BPJS Patient Satisfaction Level At The Semuli Raya Inpatient Health Center In North Lampung Ika Putri Ayulestari; Eka Yuliani; Aulia Rahman
Journal Of Health Science (Jurnal Ilmu Kesehatan) Vol 11 No 1 (2026): JOURNAL OF HEALTH SCIENCE (JURNAL ILMU KESEHATAN)
Publisher : Fakultas Ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24929/jik.v11i1.5040

Abstract

The quality of healthcare services provided by a hospital can be assessed based on the level of patient satisfaction with the service. The purpose of this study is to determine the relationship between nursing service quality and BPJS patient satisfaction at the Semuli Raya Inpatient Health Center in North Lampung in 20256 This study used a cross-sectional design. The subjects/population were all patients seeking treatment at the Semuli Raya Community Health Center is 50 patients. This study conducted at the Semuli Raya Inpatient Health Center in North Lampung in January 2026. The total population was used as the sample, resulting in a total of 50 respondents. Data analysis used a chi-square test, and statistical software was used to process the data. The data analysis revealed that the majority of respondents (85.3%) had a positive perception of service quality and were satisfied with the service. The α value was 0.014 (α value <0.05), indicating a significant relationship between service quality and BPJS patient satisfaction at the Semuli Raya Inpatient Community Health Center in North Lampung in 2025.
Co-Authors Aulia Rahman Eka Yuliani