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Case studies on Marugame and IPMI Institute: To tackle on coaching performance Irma M Nawangwulan; Samuel PD Anantadjaya; Sasotya Pratama; Abdul Haris Lahuddin; Daniella CE Samuel; DC Ethan Samuel; Timotius Agus Rachmat; Mohammad Wahiddudin
Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat) Vol. 3 No. 2 (2025): Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/dedicated.v3i2.86428

Abstract

This case study explores the strategic and operational practices of Marugame Udon and IPMI Institute. By analyzing both organizations through the lenses of interaction management, problem-solving, decision-making, team development, and coaching performance, the study uncovers practical insights into effective organizational behavior across different industries. At Marugame, the emphasis on lean operations and team coordination plays a critical role in ensuring customer satisfaction and operational efficiency. Through real-time interaction management and standardized communication protocols, Marugame fosters a service-oriented culture where frontline staff are empowered to solve problems and make quick decisions. Leadership coaching is implemented at the store level to improve service performance and employee retention. In contrast, IPMI Institute emphasizes strategic decision-making and collaborative learning in academic and administrative settings. The coaching culture at IPMI Institute fosters professional growth, critical thinking, and emotional intelligence among both staff and students. The findings highlight that both organizations, while operating in different sectors, leverage similar core principles of organizational development. Interaction management and coaching serve as the backbone for efficient teamwork and agile decision-making. This comparative case analysis underscores the value of context-specific adaptations of these practices, reinforcing the need for tailored leadership approaches in hospitality and education sectors.   Abstrak Studi kasus ini mengeksplorasi praktik strategis dan operasional Marugame Udon dan IPMI Institute. Dengan menganalisis kedua organisasi melalui sudut pandang manajemen interaksi, pemecahan masalah, pengambilan keputusan, pengembangan tim, dan kinerja pembinaan, studi ini mengungkap wawasan praktis tentang perilaku organisasi yang efektif di berbagai industri. Di Marugame, penekanan pada operasi ramping dan koordinasi tim memainkan peran penting dalam memastikan kepuasan pelanggan dan efisiensi operasional. Melalui manajemen interaksi waktu nyata dan protokol komunikasi standar, Marugame menumbuhkan budaya berorientasi layanan di mana staf garis depan diberdayakan untuk memecahkan masalah dan membuat keputusan cepat. Pembinaan kepemimpinan diterapkan di tingkat toko untuk meningkatkan kinerja layanan dan retensi karyawan. Budaya pembinaan di IPMI Institute mendorong pertumbuhan profesional, pemikiran kritis, dan kecerdasan emosional di antara staf dan mahasiswa. Temuan tersebut menyoroti bahwa kedua organisasi, meski beroperasi di sektor yang berbeda, memanfaatkan prinsip inti pengembangan organisasi yang serupa. Manajemen interaksi dan pembinaan berfungsi sebagai tulang punggung kerja tim yang efisien dan pengambilan keputusan yang tangkas. Lebih jauh, analisis kasus komparatif ini menggarisbawahi nilai adaptasi spesifik konteks dari praktik-praktik ini, yang memperkuat perlunya pendekatan kepemimpinan yang disesuaikan di sektor perhotelan dan pendidikan. Kata Kunci: kapasitas manajerial; kapasitas teknis; keterampilan akademik; pengembangan keterampilan hidup; tugas operasional; tugas strategis
Entrepreneurship & Community Involvement Project with IPMI Institute Students Samuel PD Anantadjaya; Daniella CE Samuel; Irma M Nawangwulan; Abdul Haris Lahuddin; Sasotya Pratama; DC Ethan Samuel; Poetry Ken Savitri; Hari Ara Hariandja; Brian McNerney
Journal of Sustainable Community Development (JSCD) Vol. 7 No. 2 (2025): Journal of Sustainable Community Development
Publisher : Institut IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v7i2.146

Abstract

This explores the intersection of entrepreneurship and the Community Involvement Project (CIP) at IPMI Institute, focusing on the seminar held on May 23, 2025, where student groups presented solutions to community challenges, enhancing their analytical, collaborative, and public speaking skills. By examining the structure, objectives, and outcomes of the CIP, this highlights how IPMI’s approach bridges academic learning with societal impact, preparing students for leadership in national and international business contexts. The CIP is a cornerstone of IPMI’s curriculum, designed to empower students to apply entrepreneurial principles to address real world social challenges. In the CIP seminar showcased two student groups—Bank Sampah Group and Avoy Farm Group—who developed innovative solutions aligned with the United Nations Sustainable Development Goals (SDGs). By integrating market analysis, resource allocation, and impact assessment, the CIP fosters an entrepreneurial mindset, encouraging students to view challenges as opportunities for innovation and growth. The seminar provided a platform for students to refine their public speaking skills, presenting their findings to peers, lecturers, and industry professionals, thereby enhancing their ability to communicate complex ideas effectively. The CIP at IPMI Institute serves as a dynamic platform for fostering entrepreneurship and leadership through hands-on, community-focused initiatives. The seminar demonstrated the power of integrating academic rigor with practical application, as students tackled pressing social issues while honing their public speaking and analytical skills. By fostering collaboration, innovation, and effective communication, IPMI Institute prepares students to become impactful leaders in the global business arena. The success of projects like those presented by the Bank Sampah and Avoy Farm Groups highlights the potential of entrepreneurship to drive sustainable change. In addition, there are 3 more stands; the Amour de Cookies, HaZe Fragrance, and the Teboe ID. As IPMI Institute continues to refine its curriculum and expand its global partnerships, the CIP remains a vital tool for shaping future entrepreneurs who are not only business-savvy but also socially conscious and adept at engaging diverse audiences.