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All Journal Journal of Applied Sciences in Travel and Hospitality Jurnal Karya untuk Masyarakat (JKuM)
Soerjanto
Universitas Asa Indonesia
Humanities Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Increasing Employee Loyalty through Career Development and Engagement: The Mediating Role of Job Satisfaction in Five-Star Hotels in Greater Jakarta Soerjanto; Sulistyo Haryono; Sulih Wahyudiono
Journal of Applied Sciences in Travel and Hospitality Vol. 9 No. 1 (2026): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v9i1.84-99

Abstract

Employee loyalty remains a critical challenge in the hospitality industry, where high work pressure and dynamic service demands often lead to high employee turnover. Although career development and employee engagement have been widely recognized as drivers of employee retention, few studies have examined how these factors influence loyalty through job satisfaction in the context of five-star hotels. This study aims to analyze the effects of career development and employee engagement on employee loyalty, with job satisfaction acting as a mediating variable. Using a quantitative approach, data were collected from employees working in five-star hotels in Greater Jakarta between January and March 2025 and analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings reveal significant positive relationships among variables. Employee engagement exerts a strong influence on job satisfaction (β = 0.468), which, in turn, enhances employee loyalty (β = 0.444). In contrast, career development shows the weakest direct effect on loyalty (β = 0.153), indicating that emotional engagement and daily work experiences play a more prominent role in shaping employee commitment than long-term career advancement opportunities. Furthermore, job satisfaction is confirmed as a mediating mechanism that translates organizational investments in career development and employee engagement into sustained employee loyalty. These findings contribute to hospitality management literature by emphasizing the central role of psychological and emotional engagement in strengthening employee loyalty. From a practical perspective, hotel management should prioritize strategies that foster employee engagement, recognition, and positive workplace experiences to enhance job satisfaction and build long-term employee commitment.
Peningkatan Keamanan Pangan Bagi Pedagang Makanan Rumahan Di Cipinang Melayu Melalui Penyuluhan Higiene Dan Sanitasi Paryoto; Soerjanto; Maria BF Manalu; Herra Heryani; Neni
Jurnal Karya untuk Masyarakat (JKuM) Vol 7 No 2: JULI 2026
Publisher : Universitas Tarakanita

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36914/ka5snv72

Abstract

Program Pengabdian kepada Masyarakat (PkM) ini bertujuan meningkatkan praktik higiene, sanitasi, dan pengendalian bahaya pangan pada pedagang makanan rumahan di Kelurahan Cipinang Melayu, Jakarta Timur. Sasaran kegiatan berjumlah 30 pelaku usaha makanan rumahan. Metode pelaksanaan dilakukan secara partisipatif melalui sosialisasi, observasi awal, penyuluhan, pelatihan praktik, pendampingan, dan evaluasi. Data dikumpulkan melalui observasi, wawancara, dan kuesioner, serta dianalisis secara deskriptif komparatif berdasarkan kondisi sebelum dan sesudah intervensi. Hasil kegiatan menunjukkan peningkatan pada seluruh indikator praktik higiene, sanitasi, dan pengendalian bahaya pangan, terutama pada penggunaan alat pelindung diri, pengelolaan sampah, serta penyimpanan bahan makanan. Secara umum, terjadi perbaikan dari kondisi awal yang relatif rendah menjadi lebih baik setelah intervensi. Tingkat kepuasan peserta berada pada kategori sangat tinggi. Program ini terbukti efektif dalam meningkatkan kesadaran dan perubahan perilaku pedagang. Pendekatan edukasi, praktik langsung, dan pendampingan menjadi strategi yang efektif dalam memperkuat keamanan pangan serta mendukung keberlanjutan usaha.
Co-Authors Herra Heryani Maria BF Manalu Neni Paryoto Sulih Wahyudiono Sulistyo Haryono