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All Journal Studi Ilmu Manajemen dan Organisasi JURNAL ECONOMINA
Titik Rosnani
Universitas Tanjungpura, Pontianak, Indonesia
Economics, Econometrics & Finance

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Commitment Battles Gen Z Turnover: Fueled by Development and Satisfaction to Stay Delvia Putri Aspasya; Ikram Yakin; Arman Jaya; Titik Rosnani; Hasanudin Hasanudin
Studi Ilmu Manajemen dan Organisasi Vol 6 No 4 (2026): Januari
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v6i4.4857

Abstract

Purpose: This study aims to provide growing body organizations develop effective retention strategies for Gen Z workers by identifying key drivers of turnover intentions in Indonesia. Methodology/approach: A quantitative approach was adopted, collecting data from 246 Gen Z employees via an online Google Forms questionnaire. Purposive sampling was used to target relevant respondents. Data were analyzed using SmartPLS 4 to assess the validity, significance, and explanatory power of both measurement and structural models. Results/findings: Employee commitment emerged as the strongest predictor of reduced turnover intention. Career development and job satisfaction positively influenced commitment, while job satisfaction also directly reduced turnover. The model explained 75.8% of the variance in turnover intention, demonstrating strong reliability and predictive power. Conclusions: Retention of Gen Z employees is driven by commitment fostered through career development, job satisfaction, fair treatment, meaningful work, and work-life balance highlighting the need for supportive, inclusive, and empowering work environments. Limitations: Findings are limited by the focus on Indonesian Gen Z employees, which may affect generalizability, and the cross-sectional design, which restricts causal inferences over time. Contribution: The study bridges theory and practice by confirming the mediating role of commitment in retention, offering HR professionals actionable strategies to retain Gen Z talent in developing economies.
Digital Health Literacy and Patient Experience in Digital Health Services: A Systematic Review of Engagement, Satisfaction, and Loyalty-Related Outcomes C. Lily Riana; Nur Afifah; Mustaruddin Mustaruddin; Titik Rosnani
JURNAL ECONOMINA Vol. 5 No. 7 (2026): JURNAL ECONOMINA, Juli 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i7.3057

Abstract

Background: Digital health services (e.g., telemedicine, patient portals, and mobile health apps) are increasingly embedded in care delivery, making digital health literacy (DHL/eHealth literacy) a plausible determinant of service outcomes. Objective: This systematic literature review (SLR) synthesises empirical evidence on the association between DHL/eHL and patient-reported outcomes that are central to service management: digital patient experience, patient satisfaction, and loyalty-related outcomes (intention to use and continuance intention). Methods: A PEO-informed search was performed in Scopus using a structured query combining DHL/eHL terms, service outcomes, and digital service contexts. Primary empirical studies measuring DHL/eHL and reporting relevant outcomes among patients/end-users were eligible; non-empirical publications and studies without explicit DHL/eHL measurement were excluded. Study quality was appraised using the Joanna Briggs Institute checklist for analytical cross-sectional studies. A narrative synthesis was conducted due to heterogeneity. Results: From 35 retrieved records, four cross-sectional studies (2020-2025) met inclusion and quality thresholds. Across mHealth apps, clinical digital services, online consultation and social-media-based consultation, higher DHL/eHL was consistently associated with stronger intention/continuance and higher satisfaction. Reported mechanisms involved technology acceptance perceptions (usefulness and ease of use), trust/privacy, digital information accessibility and attitudes, and patient-provider communication/empowerment processes. Conclusion: DHL/eHL appears to function as a foundational capability for positive digital service outcomes, but the evidence base is small and dominated by cross-sectional self-report designs. Longitudinal and intervention studies and more standardised outcome measurement are priorities for advancing theory and informing DHL-responsive service design.
Co-Authors Arman Jaya C. Lily Riana Delvia Putri Aspasya Hasanudin Hasanudin Ikram Yakin Mustaruddin Mustaruddin Nur Afifah