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All Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Edi Abdurachman
Institut Transportasi dan Logistik Trisakti, Jakarta Timur, Daerah Khusus Jakarta
Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Transportation

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Determinants of Parcel Locker Adoption in Last-Mile Delivery with Emphasis on Logistics Value, Consumer Orientation, Value Co-Creation, and Green Awareness Lis Lesmini; Prasadja Ricardianto; Nofrisel; Yana Tatiana; Edi Abdurachman
Jurnal Manajemen Industri dan Logistik Vol. 10 No. 1 (2026): Jurnal Manajemen Industri dan Logistik
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v10i1.1759

Abstract

This study aims to identify the key factors that influence consumers' intention to adopt parcel locker services in last-mile delivery, using Service-Dominant Logic to explain how value is created between consumers and service providers. The research was conducted in Jakarta using a quantitative approach. Data were collected from 412 e-commerce users through a structured survey using stratified random sampling across five administrative cities. The Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with appropriate statistical software. The study concludes that consumer adoption of parcel lockers depends more on collaborative experiences and personalized interactions than on environmental concerns. Value Co-Creation plays a central role as the main pathway driving adoption.
Co-Authors Lis Lesmini Nofrisel Prasadja Ricardianto Yana Tatiana