Determinants of Parcel Locker Adoption in Last-Mile Delivery with Emphasis on Logistics Value, Consumer Orientation, Value Co-Creation, and Green Awareness

Lis Lesmini (Institut Transportasi dan Logistik Trisakti, Jakarta Timur, Daerah Khusus Jakarta)
Prasadja Ricardianto (Institut Transportasi dan Logistik Trisakti, Jakarta Timur, Daerah Khusus Jakarta)
Nofrisel (Institut Transportasi dan Logistik Trisakti, Jakarta Timur, Daerah Khusus Jakarta)
Yana Tatiana (Institut Transportasi dan Logistik Trisakti, Jakarta Timur, Daerah Khusus Jakarta)
Edi Abdurachman (Institut Transportasi dan Logistik Trisakti, Jakarta Timur, Daerah Khusus Jakarta)

JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Vol. 10 No. 1 (2026): Jurnal Manajemen Industri dan Logistik

This study aims to identify the key factors that influence consumers' intention to adopt parcel locker services in last-mile delivery, using Service-Dominant Logic to explain how value is created between consumers and service providers. The research was conducted in Jakarta using a quantitative approach. Data were collected from 412 e-commerce users through a structured survey using stratified random sampling across five administrative cities. The Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with appropriate statistical software. The study concludes that consumer adoption of parcel lockers depends more on collaborative experiences and personalized interactions than on environmental concerns. Value Co-Creation plays a central role as the main pathway driving adoption.