Sari Hartini
Universitas Bina Sarana Informatika

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ASSESSING USER EXPERIENCE OF SITURAWA GEDE TOURISM WEBSITE USING PSSUQ AND HEURISTIC Anie Yoraeni; Cep Adiwiharja; Syifa Nur Rakhmah; Sinta Rukiandari; Sari Hartini
JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) Vol. 11 No. 3 (2026): JITK Issue February 2026
Publisher : LPPM Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/jitk.v11i3.7332

Abstract

The Siturawagede platform is an information site built to support services, promotions, and interactions with the public. Therefore, the quality of the user experience (UX) is a crucial factor in ensuring the site's effective, efficient, and satisfying use. This study aims to analyze the user experience of the Siturawagede website, measure user satisfaction with ease of use, efficiency, and information quality using the Post-Study System Usability Questionnaire (PSSUQ), assess the site's compliance with Nielsen's usability principles through a heuristic evaluation, and provide recommendations for improving the site's user-friendliness. The study involved 100 respondents who completed the PSSUQ questionnaire and three expert evaluators who conducted the heuristic assessment. The results showed that the average PSSUQ score of 2.6 was categorized as "good." This is based on the PSSUQ 1–7 scale, where a score closer to 1 indicates a positive experience (Strongly Agree) and a score closer to 7 indicates a negative experience (Strongly Disagree), indicating that users were quite satisfied with the system. The heuristic evaluation obtained a score of 1.49, identifying several minor navigation issues, but the system was generally good and needed only minor improvements. These findings provide guidance for improving the quality of the Siturawagede website to make it more informative and optimal in supporting tourism management.
SMART and CVSS-Based System Vulnerability Prioritization Model Sari Hartini; Rosi Kusuma Serli
Jurnal Infortech Vol. 8 No. 1 (2026): June 2026
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/infortech.v8i1.12867

Abstract

The increasing number of cybersecurity system vulnerabilities each year makes it difficult for organizations to determine the priority scale for remediation. Information system security is an essential aspect of maintaining the continuity of digital services against cyber threats. Poorly managed system vulnerabilities can increase the risk of exploitation by unauthorized parties. This study aims to develop a system vulnerability prioritization model using the SMART (Simple Multi-Attribute Rating Technique) and CVSS (Common Vulnerability Scoring System) methods. CVSS is used to measure the severity level of vulnerabilities based on technical characteristics such as the impact on the confidentiality, integrity, and availability of the system. Furthermore, the SMART method is applied to perform multi-criteria weighting processes in order to generate a more objective ranking of vulnerability handling priorities. The result of this model is a prioritized list of system vulnerabilities intended to assist system administrators in determining mitigation actions more effectively and efficiently. Through this approach, the vulnerability management decision-making process is expected to become more structured, measurable, and targeted.