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p-Index From 2021 - 2026
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All Journal Journal for Quality in Public Health Journal of Hospital Management and Services
Rofik Darmayanti
Universitas STRADA Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health

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Implementation of the Occupational Safety and Health Management System (SMK3) at the Wates Community Health Center in Kediri Regency Wahyu Purnomo Jati; Rofik Darmayanti
Journal of Hospital Management and Services Vol. 8 No. 1 (2026): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v8i1.140

Abstract

Risk management in healthcare facilities (fa5msyankes) aims to create a healthy, comfortable, safe, and secure work environment. Therefore, every healthcare facility needs to implement an Occupational Safety and Health Management System (SMK3). The Wates Community Health Center in Kediri Regency has implemented an SMK3 since 2019, making it crucial to conduct research on the system's implementation and the challenges encountered. Objective: To identify the process of policy formulation, planning, implementation, monitoring and evaluation, as well as performance review and improvement efforts, including challenges encountered in implementing the Occupational Safety and Health Management System (SMK3). Subjects and Methods: This study employed a qualitative method with a case study approach. The research subjects included management and the OHS team, while the research objects included the implementation of the SMK3 and its supporting documents. The instrument used was a questionnaire to guide the interviews. Data collection was conducted through interviews, observations, and documentation studies. Results: Internal OHS policies and planning have been established and effectively socialized. Eight OHS standards have been implemented in healthcare facilities. The OHS team routinely conducts monthly monitoring and conducts evaluations every semester. However, no external review or performance improvement efforts have been conducted. Internal obstacles include the workforce's lack of understanding of OHS implementation in healthcare facilities, resulting in incomplete implementation, coupled with limited funding. Externally, a challenge is the lack of support from relevant agencies responsible for overseeing OHS implementation in community health centers..
The Impact of Digitalization of Services on Patient Satisfaction Rofik darmayanti; Endah Luqmanasari; Takariningsih Dwi N; Endra Widiyanto; Kurniawan Edi Priyanto
Journal of Hospital Management and Services Vol. 8 No. 1 (2026): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v8i1.151

Abstract

Background: Digital transformation in the healthcare sector aims to improve operational efficiency and service quality. However, challenges in system readiness and users' digital literacy can affect patients' perceptions of the service. Objective: This study aims to determine and analyze the effect of service digitalization on patient satisfaction at [Name of Healthcare Institution]. Methods: This study used a quantitative approach with a causal associative design. Sampling was conducted using a purposive sampling technique with a total sample of 50 patient respondents. Primary data were collected through questionnaires with a 5-point Likert scale. Data analysis techniques included instrument testing (validity and reliability), classic assumption testing (normality and heteroscedasticity), simple linear regression analysis, hypothesis testing (t-test), and the coefficient of determination (R2) using SPSS software. Results: The regression analysis resulted in the equation Y = 10.150 + 0.712X. The t-test showed that service digitalization had a positive and significant effect on patient satisfaction (t-count } 5.124 > t }2.011; t 0.000 < 0.05). The coefficient of determination (R2) value was 0.358, indicating that 35.8% of patient satisfaction was influenced by service digitalization, while the remaining 64.2% was influenced by other variables outside this research model. Conclusion: The implementation of service digitalization is empirically proven to significantly increase patient satisfaction. Time efficiency is the main driver of satisfaction, especially for the productive age group. Management is advised to maintain system stability and provide assistance officers for patients with limited digital literacy. Keywords : digitalization, health services, patients
Implementation Of Legal Ethics And Health Professions In Improving The Quality Of Public Health Services In Indonesia Endra Widiyanto; Rofik Darmayanti
Journal for Quality in Public Health Vol. 9 No. 1 (2025): November
Publisher : Master of Public Health Program Institut Ilmu Kesehatan STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jqph.v9i1.532

Abstract

The application of legal ethics and the health profession is very important to improve the quality of health services in Indonesia. Not only dependent on facilities and technology, quality health services also require professional and responsible medical personnel. Good ethics in the health profession help create a fair work environment and respect patients' rights, increase public trust in the health system, and reduce harmful practices such as malpractice and discrimination. The purpose of the Implementation of Professional Ethics and Health Law is to improve the standard of health services through regulating the professional behavior of medical personnel and the implementation of services that comply with applicable laws, so as to ensure the quality and safety of patients The research method of the type of approach used in this study is normative juridical, the data source used in this study is primary legal material, legal material secondary and tertiary legal materials. Data collection techniques using literature studies including documentaries. Data analysis is normative, qualitative by interpreting and constructing statements contained in documents and legislation. In providing health services, after being diagnosed, established by a doctor or other medical personnel, drugs will be given and sometimes in providing health services medical procedures are carried out using pharmaceutical preparations and medical devices. Pharmaceutical preparations and medical devices must be safe, efficacious/beneficial, quality and affordable. The application of legal ethics and health professions in Indonesia is very important to improve the quality of health services. This ensures that medical personnel provide services that are not only professional, but also fair and respect patient rights. suggestions that can be submitted to improve the application of legal ethics and health professions in Indonesia are to strengthen professional ethics training for health workers, ensure they understand and can implement ethical values in every medical practice.
Co-Authors Endah Luqmanasari Endra Widiyanto Kurniawan Edi Priyanto Takariningsih Dwi N Wahyu Purnomo Jati