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All Journal Journal of Hospital Management and Services Journal for Research in Public Health
Kurniawan Edi Priyanto
Universitas STRADA Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health

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The Impact of Digitalization of Services on Patient Satisfaction Rofik darmayanti; Endah Luqmanasari; Takariningsih Dwi N; Endra Widiyanto; Kurniawan Edi Priyanto
Journal of Hospital Management and Services Vol. 8 No. 1 (2026): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v8i1.151

Abstract

Background: Digital transformation in the healthcare sector aims to improve operational efficiency and service quality. However, challenges in system readiness and users' digital literacy can affect patients' perceptions of the service. Objective: This study aims to determine and analyze the effect of service digitalization on patient satisfaction at [Name of Healthcare Institution]. Methods: This study used a quantitative approach with a causal associative design. Sampling was conducted using a purposive sampling technique with a total sample of 50 patient respondents. Primary data were collected through questionnaires with a 5-point Likert scale. Data analysis techniques included instrument testing (validity and reliability), classic assumption testing (normality and heteroscedasticity), simple linear regression analysis, hypothesis testing (t-test), and the coefficient of determination (R2) using SPSS software. Results: The regression analysis resulted in the equation Y = 10.150 + 0.712X. The t-test showed that service digitalization had a positive and significant effect on patient satisfaction (t-count } 5.124 > t }2.011; t 0.000 < 0.05). The coefficient of determination (R2) value was 0.358, indicating that 35.8% of patient satisfaction was influenced by service digitalization, while the remaining 64.2% was influenced by other variables outside this research model. Conclusion: The implementation of service digitalization is empirically proven to significantly increase patient satisfaction. Time efficiency is the main driver of satisfaction, especially for the productive age group. Management is advised to maintain system stability and provide assistance officers for patients with limited digital literacy. Keywords : digitalization, health services, patients
Family Support On Compliance With Taking Hypertension Medication In The Elderly At Tanjung Ria Public Health Center Jayapura City Kurniawan Edi Priyanto; Sutrisno; Berneti Bura Loko
Journal for Research in Public Health Vol. 8 No. 1 (2026): July
Publisher : Master of Public Health Program Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jrph.v8i1.142

Abstract

Lack of family support can cause elderly people to be non-compliant in taking hypertension medication, increasing the risk of complications. Emotional support and regular supervision are crucial for elderly people to feel cared for. Families play a role in reminding them of medication schedules and encouraging adherence. With proper attention, the risk of hypertension can be controlled more optimally. This study aims to determine the relationship between family support and adherence to hypertension medication in elderly people at the Tanjung Ria Community Health Center in Jayapura City. This research method used a correlational analytical design with a population of 125 people and a sample of 125 people using a total sampling technique. The instrument used a questionnaire with Spearman rank test analysis. The results of this study showed that family support showed that the majority had good support (65 people (52.0%). Medication adherence showed that the majority was compliant (70 people (56.0%). There was a relationship between family support and adherence to hypertension medication in elderly people at the Tanjung Ria Community Health Center in Jayapura City with a p-value of 0.000 (0.05). Good family support plays an important role in increasing elderly adherence to hypertension medication. The higher the support provided, the more likely the elderly are to follow treatment with discipline. Families can help by reminding them of medication schedules and providing motivation. This can reduce the risk of hypertension complications. Furthermore, good communication within the family can increase the comfort of older adults undergoing treatment. The family's attention and active involvement will encourage older adults to be more aware of the importance of maintaining their health.
Co-Authors Berneti Bura Loko Endah Luqmanasari Endra Widiyanto Rofik Darmayanti Sutrisno Takariningsih Dwi N