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All Journal Journal of Social Knowledge Education (JSKE)
Julia Theresia Patty
University of Pattimura
Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Electronic-Based Government Systems, Institutional Capacity Building, and Public Service Performance in Ambon City Revaalya Nurlatu; Stanislaus Kostka Ohoiwutun; Julia Theresia Patty
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 3 (2026): May
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i3.2721

Abstract

Purpose of the study: This study analyzes the influence of the Electronic-Based Government System (SPBE) and human resource capacity on employee performance at the Office of Communication, Informatics, and Encryption of Ambon City, while interpreting both variables as part of institutional capacity building and social learning in digital governance reform. Methodology: A quantitative survey approach was used. Data were collected through closed-ended questionnaires distributed to all 21 employees and analyzed using validity, reliability, classical assumption, multiple regression, t-test, F-test, and coefficient of determination procedures. Main Findings: SPBE implementation and human resource capacity have positive and significant effects on employee performance, both partially and simultaneously. SPBE strengthens coordination, data transparency, administrative efficiency, and service responsiveness, while human resource capacity supports digital literacy, adaptability, problem solving, and institutional learning. Novelty/Originality of this study: This study reframes SPBE as a socio-technical system and human resource capacity as collective learning within local government. It connects quantitative performance analysis with the social dynamics of decentralized digital governance in Eastern Indonesia.
Bureaucratic Behavior, Service Infrastructure, and Community Satisfaction in Public Services: Evidence from Population Administration Services in Ambon City, Indonesia Chiquitita Anastasya Bernadine Suripatty; Iriane Sosiawaty Ponto; Julia Theresia Patty
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2413

Abstract

Purpose of the study: This study aims to determine the influence of bureaucratic behavior and facilities-infrastructure on community satisfaction in population administration services at the Department of Population and Civil Registration of Ambon City. Methodology: This study employed a quantitative survey approach involving community members who had directly accessed population administration services at the Department of Population and Civil Registration of Ambon City as the research subjects. Data were collected using structured Likert-scale questionnaires designed to measure bureaucratic behavior, service facilities–infrastructure, and community satisfaction, with instrument validity and reliability tested prior to analysis. The collected data were analyzed using SPSS software through descriptive statistics and multiple linear regression analysis to examine the relationships and influence among variables, supported by classical assumption tests (normality, multicollinearity, heteroskedasticity, and autocorrelation) to ensure the reliability and robustness of the regression model. Main Findings: The study concludes that bureaucratic behavior and service facilities–infrastructure play a crucial role in shaping community satisfaction with population administration services. These findings imply that public policy should prioritize not only infrastructural improvements but also bureaucratic professionalism, transparency, and responsiveness to strengthen public trust. The study contributes to public administration scholarship by emphasizing social satisfaction as a key indicator of effective and citizen-oriented public service delivery. Novelty/Originality of this study: This study offers a new integrated analysis that simultaneously examines bureaucratic behavior and facilities-infrastructure in the context of population administration services in Ambon City. It contributes to existing knowledge by presenting localized empirical evidence and highlighting the combined influence of human and structural service components on public satisfaction.
Co-Authors Chiquitita Anastasya Bernadine Suripatty Iriane Sosiawaty Ponto Revaalya Nurlatu Stanislaus Kostka Ohoiwutun