Journal of Social Knowledge Education (JSKE)
Vol. 7 No. 3 (2026): May

Electronic-Based Government Systems, Institutional Capacity Building, and Public Service Performance in Ambon City

Revaalya Nurlatu (University of Pattimura)
Stanislaus Kostka Ohoiwutun (University of Pattimura)
Julia Theresia Patty (University of Pattimura)



Article Info

Publish Date
23 May 2026

Abstract

Purpose of the study: This study analyzes the influence of the Electronic-Based Government System (SPBE) and human resource capacity on employee performance at the Office of Communication, Informatics, and Encryption of Ambon City, while interpreting both variables as part of institutional capacity building and social learning in digital governance reform. Methodology: A quantitative survey approach was used. Data were collected through closed-ended questionnaires distributed to all 21 employees and analyzed using validity, reliability, classical assumption, multiple regression, t-test, F-test, and coefficient of determination procedures. Main Findings: SPBE implementation and human resource capacity have positive and significant effects on employee performance, both partially and simultaneously. SPBE strengthens coordination, data transparency, administrative efficiency, and service responsiveness, while human resource capacity supports digital literacy, adaptability, problem solving, and institutional learning. Novelty/Originality of this study: This study reframes SPBE as a socio-technical system and human resource capacity as collective learning within local government. It connects quantitative performance analysis with the social dynamics of decentralized digital governance in Eastern Indonesia.

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Journal Info

Abbrev

JSKE

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

Description

This Journal of social knowledge education (JSKE) publishes research articles, results, and conceptual studies in Social Studies. The Journal of social knowledge education publishes research studies employing various qualitative and/or quantitative methods and approaches in Social Studies. The ...