Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal International Journal of Entrepreneurship and Business Management
Desy Trimiyanti
Sekolah Tinggi Ilmu Ekonomi Perdagangan
Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Social Sciences

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Determinants of Public Satisfaction in Correctional Services: The Roles of Organizational Commitment, Service Quality, and Employee Performance Yulina Eliza; Sutiyem Sutiyem; Desy Trimiyanti; Yoserizal Yoserizal
International Journal of Entrepreneurship and Business  Management Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (ADPEBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijebm.v5i1.1832

Abstract

Public satisfaction is a key indicator in evaluating the quality of public services, particularly within government institutions that directly interact with the community. In the context of correctional institutions, public satisfaction reflects not only service quality but also fairness, transparency, and professionalism. This study aims to examine the influence of organizational commitment, service quality, and employee performance on public satisfaction at the Class IIA Padang Correctional Institution. This research adopts a quantitative approach using multiple linear regression analysis with SPSS version 16. The sample size was determined based on the Tabachnick and Fidell method, resulting in a minimum of 74 respondents. Data were collected through questionnaires and analyzed using classical assumption tests, t-tests, F-tests, and the coefficient of determination (R²). The results indicate that organizational commitment, service quality, and employee performance have positive and significant effects on public satisfaction, both partially and simultaneously. Service quality is identified as the most dominant factor influencing satisfaction. The coefficient of determination (R²) shows that 58.5% of the variation in public satisfaction is explained by the independent variables, while the remaining 41.5% is influenced by other factors. In conclusion, improving organizational commitment, enhancing service quality, and optimizing employee performance are essential strategies to increase public satisfaction in correctional institutions.
Examining the Effects of Organizational Culture and Transformational Leadership on Teacher Performance: The Mediating Role of Job Satisfaction Yoserizal Yoserizal; Sutiyem Sutiyem; Desy Trimiyanti; Yulina Eliza
International Journal of Entrepreneurship and Business  Management Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (ADPEBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijebm.v5i1.1838

Abstract

This study aims to analyze the role of organizational and leadership factors in enhancing teacher performance at SMP Negeri 1 Padang Laweh. The variables examined include organizational culture, transformational leadership, and job satisfaction as independent variables, while teacher performance serves as the dependent variable. The study employed a quantitative approach using a survey method. The population of this research consisted of all teachers at SMP Negeri 1 Padang Laweh, with a total sample of 33 respondents determined through a saturated sampling (census) technique. Data were collected through questionnaire distribution, while the data analysis technique applied was multiple linear regression analysis using SPSS software. The partial test results revealed that organizational culture has a significant effect on teacher performance with a significance value of 0.006. Transformational leadership also demonstrated a significant influence with a significance value of 0.000, while job satisfaction showed a significant effect with a significance value of 0.013. Furthermore, the Sobel test produced a Z-value of 3.96, which exceeded the critical value of 1.96, indicating that job satisfaction significantly mediates the relationship between organizational culture, transformational leadership, and teacher performance. These findings suggest that a positive organizational culture, effective transformational leadership, and high levels of job satisfaction contribute substantially to enhancing teacher performance.
Co-Authors Sutiyem Sutiyem Yoserizal Yoserizal yulina eliza