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Yoserizal Yoserizal
Sekolah Tinggi Ilmu Ekonomi Perdagangan
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Konsumen Pada Laundry 21 Air Tawar Barat Padang Utara Kota Padang Yoserizal Yoserizal; Agus Nurofik; Dessy Trismiyanti
Jurnal Pustaka Manajemen (Pusat Akses Kajian Manajemen) Vol 2 No 2 (2022): Jurnal Pustaka Manajemen
Publisher : Pustaka Galeri Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55382/jurnalpustakamanajemen.v2i2.348

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kualitas pelayanan dan harga terhadap kepuasan konsumen pada 21West Freshwater Laundry Padang Utara Kota Padang. Jenis penelitian yang digunakan adalah penelitian kuantitatif dengan pendekatan penelitian eksplanatori. Sampel yang diambil dalam penelitian ini sebanyak 100 responden yaitu konsumen yang menggunakan jasa laundry. 21. Teknik analisis data yang digunakan adalah analisis regresi linier berganda. Uji hipotesis menggunakan uji t dan uji f. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan konsumen di laundry 21.Harga berpengaruh positif dan signifikan terhadap kepuasan konsumen di laundry 21.Berdasarkan uji f kualitas pelayanan dan harga secara simultan berpengaruh positif terhadap kepuasan konsumen di laundry 21. R square sebesar 52,9% yang artinya kualitas pelayanan dan harga dapat mempengaruhi kepuasan konsumen pada laundry 21 sebesar 52,9%. Sisanya sebesar 47,1% dipengaruhi oleh faktor lain yang tidak diteliti dalam penelitian ini.
PELATIHAN PENGGUNAAN MEDIA ONLINE UNTUK PROGRAM BDR BAGI TENAGA KEPENDIDIKAN SDN 10 MATA AIR PADANG SELATAN Yoserizal Yoserizal; Agus Nurofik; Dessy Trismiyanti
E-Amal: Jurnal Pengabdian Kepada Masyarakat Vol 1 No 2: Mei 2021
Publisher : LP2M STP Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/eamal.v1i2.570

Abstract

Kuliah Kerja Nyata saatpandemi covid-19 seperti ini berbeda dengan KKN pada umumnya. KKN pada saatpandemi covid-19 bisa dilakukan secara kelompok langsung di lapangan dan bisa secara mandiri daring. Dengan adanya KKN di tengah pandemi covid-19 diharapkan Mahasiswa tetap memiliki urgensi pengabdian sehingga dapat mengembangkan kompetensi Mahasiswa dan interaksi dalam bersosial di masyarakat. Penelitian ini bertujuan untuk mengetahui peran Kuliah Kerja Nyata sebagai wujud pengabdian kepada masyarakat. Populasi dan Sampel pada penelitian ini adalah kelompok 122 KKN IAIN Salatiga yakni 3 orang Mahasiswa serta 3 masyarakat. Metode pengumpulan data mengggunakan wawancara, observasi serta dokumentasi. Metode wawancara pada Penelitian ini digunakan bertujuan menggali informasi kepada masyarakat mengenai kebermanfaatan kegiatan Kuliah Kerja Nyata di masa pandemi covid 19. Hasil pada Penelitian inimenunjukkan bahwa kegiatan KKN sebagai wujud pengabdian kepada masyarakat pada masa pandemi masih tetap bisa dirasakan manfaatnya oleh masyarakat dan peran Mahasiswa masih bisa dilakukan dengan rangkaian kegiatan inovatif serta tetap menjalankan protokol kesehatan.
Determinants of Public Satisfaction in Correctional Services: The Roles of Organizational Commitment, Service Quality, and Employee Performance Yulina Eliza; Sutiyem Sutiyem; Dessy Trismiyanti; Yoserizal Yoserizal
International Journal of Entrepreneurship and Business  Management Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (ADPEBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijebm.v5i1.1832

Abstract

Public satisfaction is a key indicator in evaluating the quality of public services, particularly within government institutions that directly interact with the community. In the context of correctional institutions, public satisfaction reflects not only service quality but also fairness, transparency, and professionalism. This study aims to examine the influence of organizational commitment, service quality, and employee performance on public satisfaction at the Class IIA Padang Correctional Institution. This research adopts a quantitative approach using multiple linear regression analysis with SPSS version 16. The sample size was determined based on the Tabachnick and Fidell method, resulting in a minimum of 74 respondents. Data were collected through questionnaires and analyzed using classical assumption tests, t-tests, F-tests, and the coefficient of determination (R²). The results indicate that organizational commitment, service quality, and employee performance have positive and significant effects on public satisfaction, both partially and simultaneously. Service quality is identified as the most dominant factor influencing satisfaction. The coefficient of determination (R²) shows that 58.5% of the variation in public satisfaction is explained by the independent variables, while the remaining 41.5% is influenced by other factors. In conclusion, improving organizational commitment, enhancing service quality, and optimizing employee performance are essential strategies to increase public satisfaction in correctional institutions.
Examining the Effects of Organizational Culture and Transformational Leadership on Teacher Performance: The Mediating Role of Job Satisfaction Yoserizal Yoserizal; Sutiyem Sutiyem; Dessy Trismiyanti; Yulina Eliza
International Journal of Entrepreneurship and Business  Management Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (ADPEBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijebm.v5i1.1838

Abstract

This study aims to analyze the role of organizational and leadership factors in enhancing teacher performance at SMP Negeri 1 Padang Laweh. The variables examined include organizational culture, transformational leadership, and job satisfaction as independent variables, while teacher performance serves as the dependent variable. The study employed a quantitative approach using a survey method. The population of this research consisted of all teachers at SMP Negeri 1 Padang Laweh, with a total sample of 33 respondents determined through a saturated sampling (census) technique. Data were collected through questionnaire distribution, while the data analysis technique applied was multiple linear regression analysis using SPSS software. The partial test results revealed that organizational culture has a significant effect on teacher performance with a significance value of 0.006. Transformational leadership also demonstrated a significant influence with a significance value of 0.000, while job satisfaction showed a significant effect with a significance value of 0.013. Furthermore, the Sobel test produced a Z-value of 3.96, which exceeded the critical value of 1.96, indicating that job satisfaction significantly mediates the relationship between organizational culture, transformational leadership, and teacher performance. These findings suggest that a positive organizational culture, effective transformational leadership, and high levels of job satisfaction contribute substantially to enhancing teacher performance.
TRAINING TO ENHANCE TUTOR CAPACITY THROUGH THE USE OF ARTIFICIAL INTELLIGENCE (AI) IN THE DEVELOPMENT OF TEACHING MATERIALS FOR UNIVERSITY PROFESSORS AND SCHOOL TEACHERS IN SOLOK, WEST SUMATRA Agus Nurofik; Nini Nini; Dorris Yadewani; Lina Tio; Sutiyem Sutiyem; Yoserizal Yoserizal; Tri Irfa Indrayani
TOPLAMA Vol. 3 No. 3 (2026): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v3i3.543

Abstract

The rapid development of Artificial Intelligence (AI) opens up significant opportunities for transforming the world of education, particularly in terms of the efficiency of creating instructional materials. However, many educators in rural areas, such as in Solok, West Sumatra, have not yet made optimal use of this technology due to limited digital literacy. This community service initiative aims to enhance the capacity of instructors (university lecturers and school teachers) in the City and Regency of Solok to design, create, and develop AI-based interactive teaching materials. The approach involves hands-on workshops combined with intensive mentoring. The AI applications covered in the training included ChatGPT for developing syllabi and text-based materials, Gamma.app for visual presentations, and Quizizz AI for learning assessment. The target audience consisted of 45 participants, comprising university lecturers and high school teachers in Solok. Evaluation results from pre- and post-tests showed a 64% increase in participants’ theoretical understanding and a 78% increase in practical skills. Additionally, 92% of participants successfully produced AI-based instructional modules ready for implementation. This initiative concluded that AI integration has proven capable of reducing the time required to produce instructional materials while simultaneously improving the visual quality and diversity of educators’ instructional content.
Co-Authors Agus Nurofik Agus Nurofik Dessy Trismiyanti Dessy Trismiyanti Dorris Yadewani indrayani, tri irfa Lina Tio Nini Nini Sutiyem Sutiyem Sutiyem Sutiyem yulina eliza