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All Journal International Journal of Economics, Business and Accounting Research (IJEBAR)
Gusti Febriyanto
Universitas Ciputra
Economics, Econometrics & Finance

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DIGITAL TRANSFORMATION RESISTANCE AMONG ENGINEERING EMPLOYEES IN HIGH-RISE PROPERTY MANAGEMENT: THE ROLE OF UTAUT AND GENERATIONAL HETEROGENEITY Gusti Febriyanto; Cosmas G. Haryono; Teofilus Teofilus
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 10 No 2 (2026): IJEBAR: Vol. 10, Issue 2, June 2026
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v10i2.19616

Abstract

This study examines the effects of performance expectancy, effort expectancy, social influence, and facilitating conditions on digital transformation resistance among engineering employees in high-rise property management, while also assessing cross-generational heterogeneity. Using an explanatory quantitative design, data were collected through a survey of 150 respondents working in the Greater Jakarta area. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), followed by Measurement Invariance of Composite Models (MICOM) and Multi-Group Analysis (MGA). The pooled-sample results indicate that performance expectancy and effort expectancy have significant negative effects on digital transformation resistance, whereas social influence does not show a significant effect. Facilitating conditions exhibit a significant positive relationship and are therefore treated as an unexpected finding that requires theoretical caution. The study also finds that most respondents still operate within a hybrid digital-manual system, suggesting that resistance in this context is better understood as a burden of transition rather than as pure anti-technology rejection. Partial measurement invariance is supported only for the comparison between Generation X and Generation Z. Within this boundary, performance expectancy appears more salient for Generation X, whereas effort expectancy appears more salient for Generation Z. Findings involving Generation Y are treated as exploratory and are not used as a basis for strong generalization.
Co-Authors Cosmas G. Haryono Teofilus Teofilus, Teofilus