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All Journal Natural: Jurnal Pelaksanaan Pengabdian Bergerak Bersama Masyarakat Jurnal Sahabat ISNU SU
Lola Kesuma Pardosi
Universitas Islam Negeri Sumatera Utara
Religion Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Engineering Health Professions Law, Crime, Criminology & Criminal Justice

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The Urgency of Legal Protection for Policyholders in Insurance Disputes in Indonesia Nasywa Almira; Naya Salsabila; Lola Kesuma Pardosi; Syukur Hidayat Simatupang; Habib Hardimi Parhalim
Jurnal Sahabat ISNU SU Vol. 1 No. 1 (2024): ISNU Sahabat Mei 2024
Publisher : ISNU Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70826/jsisnu.v2i3.912

Abstract

Given the frequent occurrence of detrimental consumer conflicts such as claim rejections, late payments, and unclear policy interpretations, legal protection for insurance policyholders in Indonesia is a critical concern. The rights and obligations of the parties have been regulated in laws such as Law No. 40 of 2014 concerning Insurance and regulations of the Financial Services Authority (OJK), but their implementation and oversight still face significant challenges. This study uses a normative juridical method to investigate the obligations of insurance companies, the rights of policyholders, the roles of related organizations including the OJK, BPSK, and LAPS SJK in dispute resolution, and regulatory and implementation deficiencies in legal protection. The study's findings suggest that to provide efficient and fair legal protection, laws must be strengthened, consumer education must be expanded, and alternative dispute resolution procedures must be maximized. Therefore, strong legal protection can increase public trust in the insurance business and encourage its long-term expansion in Indonesia.
Kepuasan Kerja Karyawan Tetap di Perusahaan Perkebunan Paya Pinang: Studi Kualitatif dalam Program KKN UINSU 2026 Lola Kesuma Pardosi; Dea Salsabila; Nazwa Habina Alwi; Syahputri Anugerah; Husna Sari Siregar
Natural: Jurnal Pelaksanaan Pengabdian Bergerak bersama Masyarakat. Vol. 4 No. 2 (2026): May: Natural: Jurnal Pelaksanaan Pengabdian Bergerak bersama Masyarakat
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/natural.v4i2.2465

Abstract

This study aims to analyze the job satisfaction of permanent employees at Paya Pinang Plantation Company in the implementation of the 2026 UINSU Community Service Program (KKN UINSU 2026). The study employed a descriptive qualitative approach to gain an in-depth understanding of employees’ experiences in carrying out their work. Data were collected through observation, interviews, and documentation conducted during field activities. The analysis focused on several aspects related to job satisfaction, including job characteristics, compensation, working environment, relationships with coworkers, relationships with supervisors, as well as factors that support and hinder employee satisfaction. The findings indicate that permanent employees’ job satisfaction is influenced by comfort in performing their duties, harmonious interpersonal relationships, a supportive work environment, and compensation considered appropriate to their job responsibilities. In addition, communication with supervisors and cooperation among employees contribute to creating a positive working atmosphere. Several obstacles were also identified, particularly those related to workload and working conditions. This study is expected to provide an overview of employees’ job satisfaction and serve as an evaluation reference for the company in continuously improving employee welfare and productivity through more responsive human resource management.
Co-Authors Dea salsabila Habib Hardimi Parhalim Husna Sari Siregar Nasywa Almira Naya Salsabila Nazwa Habina Alwi Syahputri Anugerah Syukur Hidayat Simatupang