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All Journal Journal of Hospital Administration and Management (JHAM) Jurnal Pengabdian Masyarakat Jurusan Keperawatan
Gustina Irawan, Yeyen
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Decision Sciences, Operations Research & Management Health Professions Medicine & Pharmacology Nursing Public Health

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HUBUNGAN KUALITAS PELAYANAN ADMINISTRASI PENDAFTARAN DENGAN MINAT KUNJUNGAN ULANG PASIEN UMUM DI PUSKESMAS SIMPANG KAWAT KOTA JAMBI rahmawati, restidewirahmawati_15; Gustina Irawan, Yeyen; Listautin
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.866

Abstract

The quality of registration administrative services is an important aspect of healthcare services as it represents the first point of contact between patients and healthcare facilities, which can influence patients’ intention to revisit. This study aims to determine the relationship between the quality of registration administrative services and the revisit intention of general patients at Simpang Kawat Public Health Center, Jambi City. This study used a quantitative method with a correlational analytic design and a cross-sectional approach. The study was conducted from December to January 2026 at Simpang Kawat Public Health Center, Jambi City. The population consisted of general patients who had visited at least twice, with a sample of 83 respondents selected using simple random sampling. Data were collected using questionnaires with a Likert scale for service quality variables and a Guttman scale for revisit intention. Data analysis was performed using univariate and bivariate analysis with the Chi-Square test. The results showed that most respondents perceived the quality of registration administrative services as good. The bivariate analysis indicated that only the assurance dimension had a significant relationship with patients’ revisit intention (p < 0.05), while tangibles, reliability, responsiveness, and empathy dimensions did not show a significant relationship (p > 0,05). In conclusion, there is a relationship between the assurance dimension of service quality and patients’ revisit intention. Therefore, it is recommended that the health center improve service quality, especially in the assurance aspect, such as staff competence, effective communication, and trust and security in service delivery.
DIGITAL EDUCATION : ONLINE REGISTRATION AS AN EFFORT TO IMPROVE ADMINISTRATIVE EFFICIENCY Gustina Irawan, Yeyen; Oktaria, Rina; Pordaningsih, Reny
Jurnal Pengabdian Masyarakat Jurusan Keperawatan Vol 3 No 2 (2025): Jurnal Pengabdian Masyarakat Jurusan Keperawatan
Publisher : Jurusan Keperawatan Fakultas Kedokteran dan Ilmu Kesehatan Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jpmjk.v3i2.50158

Abstract

Digital transformation in the healthcare sector encourages health service facilities to improve administrative efficiency through the use of technology, including online registration systems. Dr. Bratanata Hospital Jambi has provided an online registration service; however, initial survey results indicate that its utilization rate remains low due to limited patient understanding and insufficient socialization. This community service program aims to improve the digital literacy of patients and their families through education, training, and assistance in using the online registration system as an effort to support administrative efficiency in the hospital. The methods implemented include direct socialization in the outpatient area, demonstrations of the application/website registration process, distribution of digital educational materials, and one-on-one assistance for patients using the online registration system for the first time. Evaluation was conducted using pre-test and post-test assessments to measure knowledge improvement, as well as observation of the number of patients using the online registration system after the activity. The results show a significant increase in patients' understanding of the online registration steps, a rise in the proportion of online registration users, and a reduction in queue length at the administrative counters during peak hours. This program demonstrates that digital education can enhance the utilization of health service technologies and support administrative efficiency in hospitals. It is recommended that this activity be continued regularly to ensure sustainability and equitable digital literacy among patients.
Co-Authors Listautin OKTARIA, RINA RINA Pordaningsih, Reny rahmawati, restidewirahmawati_15