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All Journal Aiti: Jurnal Teknologi Informasi Jurnal Algoritma
Hendri Ekasatria
Universitas Nusa Putra
Computer Science & IT

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Analisis tingkat kematangan website SIMPELIN Disdukcapil Kabupaten Sukabumi menggunakan framework COBIT 2019 Helwa Aulia Wahyudi; Arny Lattu; Hendri Ekasatria
AITI Vol 23 No 2 (2026)
Publisher : Fakultas Teknologi Informasi Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24246/aiti.v23i2.216-230

Abstract

The SIMPELIN website is an online service system developed by the Department of Population and Civil Registration of Sukabumi Regency to facilitate the public in managing civil administration documents digitally. Based on interviews with internal personnel responsible for managing SIMPELIN, the system still faces several challenges, including system disruptions, delays in document updates, and a lack of a comprehensive evaluation of data management. This study aims to analyze the maturity level of data management on the SIMPELIN website using the COBIT 2019 framework. The methods used include observation, interviews, the development of a RACI Chart, and capability level assessment. Data were obtained through interviews with two respondents identified based on the responsibility mapping in the RACI Chart. The results show that the data management capability level is at level 3, indicating that processes are documented but not yet consistently implemented. Based on these findings, a set of recommendations was formulated to improve the effectiveness of SIMPELIN’s service management, making it more structured, efficient, and aligned with the principles of information technology governance.
Evaluasi Kematangan Manajemen Perubahan TI Menggunakan COBIT 2019 Domain BAI07 Mia Hamzani Dianasari; Sudin Saepudin; Hendri Ekasatria; Mupaat
Jurnal Algoritma Vol 23 No 1 (2026): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.23-1.3090

Abstract

The website sukabumiupdate.com, as a high-traffic online media platform, routinely performs system updates, server migrations, and feature enhancements to maintain service speed and stability. These activities may pose risks of service disruption if not managed through a structured IT change management mechanism, particularly in the digital media industry, which demands real-time system availability. This study aims to evaluate the maturity level of the information technology change management process at sukabumiupdate.com using the COBIT 2019 framework, focusing on the BAI07 domain (Managed IT Change Acceptance and Transitioning), which plays a crucial role in ensuring successful system change acceptance and transition. The research adopts a quantitative descriptive approach with a case study method, involving observation, interviews, and documentation with four respondents. The assessment was conducted using a questionnaire instrument based on BAI07 activities, measured through the COBIT 2019 capability level assessment. The results indicate that the change management process has reached Capability Level 5 (Optimizing) with an achievement score of 88.46%, demonstrating that the process is consistently implemented, well-documented, and oriented toward continuous improvement. These findings address the research gap regarding the application of the BAI07 domain in the online media industry and provide both theoretical contributions to IT governance studies and practical guidance for digital media organizations in enhancing the effectiveness and efficiency of IT change management.
Co-Authors Arny Lattu Helwa Aulia Wahyudi Mia Hamzani Dianasari Mupaat Saepudin, Sudin