Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Mohammad Fajar Mukharram
Universitas Sangga Buana YPKP Bandung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
THE INFLUENCE OF SERVICE QUALITY AND MEDICAL STAFF ATTITUDE ON THE SATISFACTION LEVEL OF OUTPATIENT BPJS PATIENTS AT RSUD BUMIAYU, BREBES REGENCY Mohammad Fajar Mukharram; Vip Paramarta; Rukhiyat Syahidin
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the effect of service quality and medical staff attitudes on the satisfaction level of BPJS outpatient patients at RSUD Bumiayu, Brebes Regency. The research background is based on the existence of patient complaints regarding service quality and medical staff attitudes, which are perceived as suboptimal. The study employed a quantitative method with descriptive and verificative approaches. Primary data were obtained from questionnaires distributed to 281 BPJS outpatient respondents, while secondary data were collected from hospital records. Service quality variables were measured using the five SERVQUAL dimensions (tangible, reliability, responsiveness, assurance, empathy), while medical staff attitudes were assessed through three dimensions (cognitive, affective, behavioral). Multiple linear regression analysis revealed that both service quality and medical staff attitudes significantly influence patient satisfaction, both partially and simultaneously. These findings highlight the importance of improving service quality and fostering positive medical staff attitudes to enhance BPJS outpatient satisfaction at RSUD Bumiayu.
Co-Authors Rukhiyat Syahidin Vip Paramarta