Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Siber Multi Disiplin
Aryo Bagus Prasetya
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Using Flight Information Display System, Boarding Lounge Facilities, and Service Quality in Increasing Passenger Satisfaction at Terminal 2 of Soekarno Hatta Airport Tito Warsito; Nashrullah Nashrullah; Aryo Bagus Prasetya; Ichsanul Amal
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.811

Abstract

This study aims to investigate the effect of FIDS (X1), boarding lounge facilities (X2), and service quality (X3) on the level of passenger satisfaction (Y) at Terminal 2 of Soekarno-Hatta Airport. The research method used is quantitative. Data was collected through a survey method with the distribution of questionnaires, as many as 105 respondents who were airport passengers were the subjects of the study. Data analysis using multiple statistical techniques, reliability tests, validity tests, normality tests, determination tests, t and F tests with SmartPLS software. The results of this data processing showed that X1, X2, X3 were able to predict the variability of construct Y by 74.9%, and the remaining 25.1% was explained by other constructs outside those studied in this study, with overall passengers feeling quite satisfied with the relationship between variables at Soekarno-Hatta airport.
Co-Authors Ichsanul Amal Nashrullah Nashrullah Tito Warsito