Putri Citra Hati
Ilmu komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, UIN Raden Fatah Palembang

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Public Relations Communication Management of Pt. PLN (Persero) UID S2jb in the CSR Program "Light Up The Dream" as an Effort to Brand the Company Aisyahtun Khairiah Sanida; Yenrizal; Putri Citra Hati
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 3: 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.9895

Abstract

This study discusses the communication management of Public Relations of PT PLN (Persero) UID S2JB in the Corporate Social Responsibility (CSR) Light Up The Dream program as a corporate branding effort . This program is present as a form of PLN's social concern for underprivileged people who do not have independent access to electricity. This research is motivated by the importance of effective communication management in the implementation of CSR programs in order to be able to build public understanding, minimize social misunderstandings, and strengthen the company's image in the eyes of the public. This research uses Communication Management Theory which emphasizes the process of planning, organizing, implementing, and controlling communication in achieving organizational goals. This study uses a qualitative descriptive method with a communication management approach. Data were obtained through observation, semi-structured interviews, and documentation. The research informants consisted of the Public Relations of PT PLN (Persero) UID S2JB and the community receiving assistance from the Light Up The Dream program. The data analysis technique uses thematic analysis through the process of grouping themes, interpreting data, and drawing conclusions. The results of the study show that Public Relations communication management is carried out through the stages of planning and implementing communication in a structured manner. Public Relations conducts internal coordination, preparation of communication messages, the use of digital media, mass media publications, and direct communication with the public and stakeholders. This program also implements two-way communication through interaction and response of the beneficiary community. In addition, there are several obstacles such as a lack of public understanding of the assistance mechanism and the potential for social jealousy. However, these obstacles are overcome through coordination with village officials, persuasive approaches, and more open publications. The Light Up The Dream program is considered to be able to strengthen the company's branding by forming a positive image of PLN as a company that cares about the underprivileged.
The Implementation Of Corporate Social Responsibility (Csr) Communication In The Company Pt. Hindoli Dimas Desrianto; Ahmad Muhaimin; Putri Citra Hati
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 3: 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.9947

Abstract

This research has the main objective of identifying and analyzing the implementation of CSR communication in PT. Hindoli. The problems contained in this study are the inconsistency between the programs run by the company and the expectations of the community, the lack of transparency in the delivery of information, and the lack of feedback mechanisms from the communities involved. The type of research used is field research with a qualitative approach that is descriptive. The data collection methodology used in this study is observation, documentation and interviews. The primary data sources in this study are HR Management, CSR Staff and Beneficiary Communities. The technique for analyzing data is through three stages, namely: 1) data reduction, 2) data presentation, and 3) drawing conclusions or verification. Based on the results of the research on the implementation of the CSR program of PT. Hindoli has run quite well through the two-way communication pattern between the company and the community and the accuracy of the implementation of communication of CSR recipients at PT. Hindoli can be said to be quite effective because it is carried out through participatory communication involving village officials, community leaders, and the surrounding community.