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p-Index From 2021 - 2026
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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Gita Astrid
Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik, UIN Raden Fatah Palembang
Economics, Econometrics & Finance Public Health Social Sciences

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Crisis Communication Strategy in Managing Complaints Related to Blackout Incidents at Pt Pln (Persero) UID S2JB Yuni Tiara Sari; Taufik Akhyar; Gita Astrid
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 3: 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.9933

Abstract

This research was motivated by a blackout incident in the work area of PT PLN (Persero) UID S2JB which triggered various negative public complaints on social media and had the potential to reduce public trust in the company. Blackouts are not only a technical nuisance, but also develop into a communication crisis because the public needs fast, clear, and transparent information regarding the cause of the outage and the power restoration process. This study aims to find out the crisis communication strategy of PT PLN UID S2JB in handling complaints about blackout incidents and analyze how negative complaints can trigger a crisis of public trust. This study uses the Situational Crisis Communication Theory (SCCT) theory from W. Timothy Coombs with a qualitative research method. Data collection techniques are carried out through observation, interviews, and documentation. The research informant came from the public relations of PT PLN UID S2JB who was directly involved in handling the blackout crisis communication. The results of the study show that the crisis communication strategy of PT PLN UID S2JB is carried out through the pre-crisis, during crisis, and post-crisis phases. In the crisis phase, the company conveys blackout information through social media, regional stakeholders, and field service units and conducts social media sweeping to monitor public opinion. In the post-crisis phase, the company conducts network evaluation and maintenance as an effort to restore public trust. This research also shows that negative public complaints can develop into a crisis of public trust due to unclear information, delayed communication responses, and the development of negative opinions on social media. Therefore, crisis communication not only functions as an information delivery, but also plays an important role in maintaining the reputation and public trust in PT PLN (Persero) UID S2JB.
Communication in Passing On The Tradition Of Dressing In Almunawar Arab Village Aulia Nazila; Yenrizal; Gita Astrid
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 3: 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.11149

Abstract

This study aims to find out the forms of communication and analyze the values of local wisdom contained in the tradition of dressing in Almunawar Arab Village. The type of research used is field research with a qualitative approach that is descriptive. The data collection methodology used in this study is observation, documentation and interviews. The primary data sources in this study are community leaders or village elders and religious leaders who play a role in the preservation of Islamic values in Arab villages, while secondary data sources are obtained from documentation obtained from the results of the research. The technique for analyzing data is through three stages, 1) data reduction, 2) data presentation and 3) drawing conclusions or verification. Based on the results of research on Communication in Inheriting the tradition of dressing in Almunawar Arab Village, it can be concluded that cultural communication has a very important role as the main medium in transmitting and maintaining the values of local wisdom. The process of inheriting the tradition of dressing does not occur instantly, but through continuous social interaction in people's daily lives, both in the family and community environments. Cultural communication that takes place in Almunawar Arab Village is carried out through various forms, such as advice, example, habituation, and participation in social and religious activities. Parents and community leaders act as cultural mediators who not only convey dress codes, but also explain the meanings contained in them, such as the value of politeness, cultural identity, and religiosity. Through this process, the young generation not only knows, but also understands and internalizes these values as part of their identity.
Co-Authors Aulia Nazila Taufik Akhyar Yenrizal Yuni Tiara Sari