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All Journal (JUMPER) International Journal of Social and Education (INJOSEDU)
Fitri Melawati
Sekolah Tinggi ilmu administrasi Cimahi, Indonesia
Humanities Economics, Econometrics & Finance Social Sciences

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FLATTENING ORGANIZATIONAL STRUCTURES THROUGH AI INTEGRATION: IMPACTS ON MANAGERIAL EFFECTIVENESS Anita Kusuma Dewi; Fitri Melawati; Betti Widianingsih
INJOSEDU: International Journal of Social and Education Vol. 3 No. 3 (2026): International Journal of Social and Education (INJOSEDU)
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20519451

Abstract

The development of artificial intelligence (AI) has driven significant changes in modern organizational structures, particularly in efforts to create more flexible, adaptive, and efficient organizations. This study aims to analyze the influence of AI integration on the process of streamlining organizational structures and its impact on managerial effectiveness. The research method used is a literature review by examining various scientific articles, international journals, industry reports, and academic publications relevant to digital transformation, AI in management, and the dynamics of organizational structures. The analysis was conducted descriptively and conceptually to identify the relationship between AI implementation, the reduction of organizational hierarchies, and changes in managerial roles in decision-making. The results of the study indicate that AI integration can reduce organizational dependence on complex bureaucratic structures through process automation, accelerated information flow, and increased transparency in internal communications. These conditions enable organizations to build flatter structures with shorter and more responsive coordination paths. Furthermore, managerial effectiveness is increased through the support of data-driven systems that facilitate real-time planning, monitoring, and performance evaluation. However, this transformation also presents challenges in the form of changes in organizational culture, the need to improve digital competencies, and potential resistance from middle management. This study concludes that AI integration plays a crucial role in driving organizational efficiency and redefining managerial functions toward more collaborative, strategic, and technology-driven leadership styles.
Analyzing the Role of Organizational Culture, Training Effectiveness, Emotional Intelligence, and Employee Motivation on Team Performance Fitri Melawati
Journal Management & Economics Review (JUMPER) Vol. 3 No. 12 (2026): June
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i12.1149

Abstract

This study aims to analyze the role of organizational culture, training effectiveness, emotional intelligence, and employee motivation on team performance. A quantitative research approach with a cross-sectional survey design was employed, involving 250 employees working in team-based organizational environments. Data were collected using structured questionnaires measured on a five-point Likert scale and analyzed using Structural Equation Modeling with the Partial Least Squares (PLS-SEM) method. The results indicate that all four variables—organizational culture, training effectiveness, emotional intelligence, and employee motivation—have a positive and significant effect on team performance. Among these, employee motivation and emotional intelligence were found to have the strongest influence, highlighting the importance of psychological and behavioral factors in driving team effectiveness. Organizational culture and training effectiveness, while significant, serve as foundational elements that support the development of individual capabilities. The model demonstrates strong explanatory power, suggesting that the integration of organizational and individual factors provides a comprehensive understanding of team performance. This study contributes to the literature by offering an integrated framework and provides practical implications for organizations to enhance team performance through cultural development, effective training, and employee-focused strategies.
The Effect of Service Quality, Digital Governance Implementation, Employee Professionalism, and Public Participation on Citizen Satisfaction in Local Government Services Fitri Melawati; Kartini Maharani Abdul; Sandy Kurniawan; Seno Lamsir
Journal Management & Economics Review (JUMPER) Vol. 3 No. 10. 1 (2026): Special Issue: Call For Paper JUMPER
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i10. 1.952

Abstract

This study examines the influence of service quality, digital governance implementation, employee professionalism, and public participation on citizen satisfaction in local government services. In the context of increasing demands for efficient, transparent, and citizen-centered public administration, understanding the determinants of satisfaction has become essential for improving governance outcomes. This research adopts a quantitative approach using a survey method, collecting data from citizens who have accessed local government services. A structured questionnaire was employed to measure perceptions across the four independent variables and their impact on citizen satisfaction as the dependent variable. The data were analyzed using multiple regression analysis to determine both the individual and simultaneous effects of the variables. The findings reveal that service quality has the strongest and most significant effect on citizen satisfaction, emphasizing the importance of reliability, responsiveness, assurance, empathy, and tangible aspects of service delivery. Employee professionalism also demonstrates a significant positive influence, indicating that competence, ethical behavior, and accountability of public officials are critical in shaping positive citizen experiences. Furthermore, digital governance implementation contributes positively to citizen satisfaction by improving accessibility, efficiency, and transparency of services, although its impact is somewhat less dominant compared to human-centered factors. Public participation is also found to have a significant effect, highlighting the importance of involving citizens in decision-making processes and service evaluation to enhance trust and satisfaction. Simultaneously, all four variables significantly influence citizen satisfaction, suggesting that an integrated governance approach is necessary. The study concludes that local governments should not rely solely on technological advancements but must also strengthen human resource capacity and foster inclusive participation mechanisms. These findings provide practical implications for policymakers to design more responsive, transparent, and citizen-oriented public services, ultimately contributing to improved governance performance and public trust.
Co-Authors Betti Widianingsih Dewi, Anita Kusuma Kartini Maharani Abdul Sandy Kurniawan Seno Lamsir