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All Journal Journal Research of Social Science, Economics, and Management JPLED
Agoes Tinus Lis Indrianto
Universitas Ciputra
Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Other

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Organizational Effectiveness of Family Firms in Java Island: The Role of Family Essence and Socioemotional Wealth Nony Kezia Marchyta; Anna Safira; Clarissa Listya Susilo; Agoes Tinus Lis Indrianto
Journal of Practice Learning and Educational Development Vol. 6 No. 1 (2026): Journal of Practice Learning and Educational Development (JPLED)
Publisher : Global Action and Education for Society

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58737/jpled.v6i1.991

Abstract

The influence of socioemotional wealth in the family business is substantial, but conflicting findings exist. Furthermore, there is a lack of research addressing it in the family business at Java Island. The research aims to analyze the relationship between family essence, socioemotional wealth, and organizational effectiveness in family businesses at Java Island. This quantitative research used a purposive sampling technique for data collection by distributing questionnaires to owners, successors, or management of family businesses in Java Island. The hypotheses were tested using Partial Least Square. The results indicate that family essence positively influences socioemotional wealth and organizational effectiveness, while socioemotional wealth positively influences organizational effectiveness. This study helps family businesses improve organizational effectiveness by identifying family essence and socioemotional wealth as essential variables to focus on. They can increase organizational effectiveness by forming a strategy based on strengthening family essence and socioemotional wealth.
Analysis of the Relationship Between Factors of the Health Belief Model (Perceived Benefit and Perceived Barrier) and Service Quality (Reliability and Responsiveness) on Outpatient Satisfaction, Controlling for Sociodemographic Characteristics, at the Cardiology Clinic of Hospital X in Indonesia Michael Aditya Lesmana; Agoes Tinus Lis Indrianto
Journal Research of Social Science, Economics, and Management Vol. 5 No. 11 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i11.1509

Abstract

Patient satisfaction is a critical measure of healthcare quality, particularly in cardiac outpatient services where cardiovascular disease constitutes a major global health burden. In Indonesia, stroke and ischemic heart disease represent the leading causes of mortality, emphasizing the need for effective and responsive cardiac care. Despite a national hospital satisfaction rate of 82.7%, this figure remains below the government target of 90–95%, highlighting gaps in service delivery, especially in responsiveness and reliability. This study aims to examine the influence of Health Belief Model dimensions (perceived benefits and perceived barriers) and SERVQUAL service quality attributes (reliability and responsiveness) on outpatient satisfaction at a cardiac polyclinic, while controlling for sociodemographic factors such as age, gender, education, and marital status. A quantitative cross-sectional design was employed, collecting data from 146 adult patients using structured questionnaires. Data were analyzed through hierarchical multiple regression to determine the partial and combined effects of the independent variables. The findings indicate that responsiveness is the most dominant predictor of patient satisfaction, followed by reliability and perceived barriers, whereas perceived benefits and sociodemographic factors showed no significant influence. These results suggest that operational efficiency and barrier mitigation are more impactful than inherent medical benefits in determining patient satisfaction. The study concludes that prioritizing responsiveness, reliability, and the reduction of procedural barriers can substantially improve patient satisfaction, providing actionable insights for healthcare management and policy optimization.
Co-Authors Anna Safira Michael Aditya Lesmana Nony Kezia Marchyta Susilo, Clarissa Listya