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All Journal Insand Comtech : Information Science and Computer Technology Journal Golden Ratio of Data in Summary
Jessica Oktaviani
Universitas Indo Global Mandiri
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Social Sciences

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Analisis Kepuasan Pengguna Aplikasi Pln Mobile Sebagai Sistem Informasi Layanan Publik Digital Jessica Oktaviani; Imelda Saluza; Dhamayanti Dhamayanti
Insand Comtech : Information Science and Computer Technology Journal Vol. 11 No. 1 (2026): Insand Comtech
Publisher : Universitas Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53712/jic.v11i1.3005

Abstract

Perkembangan teknologi informasi memacu beragam lembaga pemerintah untuk menghadirkan pelayanan publik berbasis digital. PT PLN (Persero) menciptakan aplikasi PLN Mobile sebagai langkah inovatif guna memudahkan masyarakat dalam mengakses layanan kelistrikan. Studi ini mengevaluasi derajat kepuasan pengguna saat menggunakan PLN Mobile sebagai sarana informasi pelayanan publik digital. Penulis menerapkan pendekatan kuantitatif deskriptif dan mengumpulkan data melalui survei daring kepada para pengguna aktif aplikasi tersebut. Alat ukur penelitian mencakup lima indikator pokok meliputi mutu sistem, kualitas informasi, standar pelayanan, aksesibilitas, serta tingkat kepuasan pengguna. Proses analisis memanfaatkan statistik deskriptif beserta pengujian validitas dan reliabilitas demi menjamin ketepatan data instrumen. Hasil penelitian membuktikan bahwa tingkat kepuasan pengguna berada pada level yang sangat signifikan, terutama pada aspek kemudahan operasional dan efisiensi akses informasi. Namun, sebagian pelanggan masih menghadapi gangguan teknis serta mengeluhkan lambatnya durasi respons layanan bantuan pelanggan. Studi ini menegaskan efektivitas PLN Mobile sebagai platform pelayanan digital, tetapi pihak pengembang wajib mengoptimalkan stabilitas sistem dan kualitas komunikasi guna mendongkrak kepuasan pengguna secara berkelanjutan.
Nailflow Application Interface Design Using Design Thinking Methods to Support Nail Ordering Efficiency Nining Ariati; Veby Nazila Putri; Jessica Oktaviani; Ina Diana; Della Novita; M Aidil Irawan
Golden Ratio of Data in Summary Vol. 6 No. 1 (2026): November - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v6i1.1911

Abstract

The development of information technology requires the industry to transform into a digital system to improve efficiency and service. CV. Tjahaya Logam, as a nail manufacturing company, still uses a manual ordering system that has the potential to cause recording errors and late confirmation. To overcome these problems, the NailFlow application interface was designed using the Design Thinking method with five main stages: Empathize, Define, Ideate, Prototype, and Test. The purpose of this design is to produce a user interface (UI) and user experience (UX) design that is intuitive, efficient, and meets the needs of customers and company admins. The design results in a prototype application with key features such as digital ordering, real-time order tracking, and stock management. Testing using the Black Box Testing method shows that all interface elements function as expected. With this interface design, it is hoped that NailFlow can improve the efficiency of the ordering process, reduce errors, and provide a better service experience for CV. Tjahaya Logam customers.
Co-Authors Della Novita Dhamayanti Dhamayanti Imelda Saluza, Imelda Ina Diana M Aidil Irawan Nining Ariati Veby Nazila Putri