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All Journal International Journal of Evaluation and Research in Education (IJERE) Budimas : Jurnal Pengabdian Masyarakat
Supot Rattanapun
Rajamangala University of Technology Krungthep
Religion Humanities Economics, Econometrics & Finance Education Social Sciences Other

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Student satisfaction in student affairs management: the role of cross-functional cooperation in Hainan, China Erlin Tian; Supot Rattanapun
International Journal of Evaluation and Research in Education (IJERE) Vol 15, No 3: June 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijere.v15i3.39033

Abstract

Student affairs management (SAM) is increasingly expected to deliver timely, coherent, and student-centered services, yet satisfaction remains uneven in Chinese universities because students experience SAM as an integrated system rather than isolated units. This study asks whether cross-functional cooperation (CFC) explains how service quality, service gaps, and students’ psychological and engagement factors translate into satisfaction with SAM in Hainan Province, China. Using a cross-sectional survey of 250 undergraduate and postgraduate students from ten public and private universities, the study applies partial least squares–structural equation modeling (PLS-SEM) with 5,000-sample bootstrapping to test direct and mediating effects. Results show that CFC is the strongest predictor of satisfaction (β=0.419, p<0.001). Service gaps reduce satisfaction (β=−0.217, p<0.001), while psychological and engagement factors increase satisfaction (β=0.206, p<0.001). Service quality has no direct effect but operates through CFC, indicating that coordination is required to convert service inputs into positive experiences. The findings highlight governance reforms that institutionalize cross-department coordination, shared case management, and gap monitoring to improve SAM effectiveness under Hainan’s reform context.
STRENGTHENING FINANCIAL LITERACY AND ACCOUNTING DIGITALIZATION FOR MSMES THROUGH INTERNATIONAL COLLABORATION Desy Nur Pratiwi; Supot Rattanapun; Yuwita Ariessa Pravasanti; Muhammad Tho’in; Maulida Nur Khasanah; Wildan Fauzan
BUDIMAS : JURNAL PENGABDIAN MASYARAKAT Vol. 8 No. 2 (2026): BUDIMAS : Jurnal Pengabdian Masyarakat
Publisher : LPPM ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/budimas.v8i2.20601

Abstract

This community service program aims to understand the management of MSMEs in Thailand and the effectiveness of accounting digitalization in strengthening financial literacy to adapt to technological developments. This activity was carried out in several stages: preparation, core, and closing. The initial stage began with identifying the MSME partners' problems. In the second stage, the community service team conducted outreach and training, and in the third stage, an evaluation of the activity was conducted. The results of this community service activity indicate that the training made a significant contribution to strengthening MSMEs' financial literacy. This can be seen in the ability and implementation of the importance of separating personal and business finances, as well as the importance of preparing business financial reports. Furthermore, this activity encouraged MSMEs to consistently maintain financial records using digital applications. This change in attitude among MSME partners has resulted in increased confidence in accessing formal financing and in conducting ongoing business evaluations for long-term sustainability. Keywords: Accounting Digitalization, Financial Literacy, MSMEs
Enhancing higher education quality through strategic human resource planning: evidence from international colleges Tubagus Achmad Darodjat; Supot Rattanapun
International Journal of Evaluation and Research in Education (IJERE) Vol 15, No 4: August 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijere.v15i4.38651

Abstract

This research attempts to improve the quality of education at International College, Rajamangala University of Technology (IC-RMUT), applying qualitative research methods that describe human resources planning (HRP). Interviews, observations, and document review were used to collect data from 27 purposively selected informants at nine RMUT universities- administrators, lecturers, and support staff members of International Colleges. Data collection was conducted through interviews, observation, and review of documentation. The analysis technique uses a qualitative data analysis model with the broadest stages of data collection, analysis, and conclusions. Results of the research relate to preparing HRP and adhering to the vision and mission of the IC-RMUT. Then reviewing and reformulating periodically according to student developments and factors that can influence HRP in its implementation. The paper examines obstacles faced in implementing HRP such as the large number of changes in leadership and lecturers. It also looks at the inconsistent application of the human resources management (HRM) concept and how it affects one target and another activity and ultimately HRP activities become undirected.
Co-Authors Desy Nur Pratiwi Erlin Tian Maulida Nur Khasanah Muhammad Tho’in Tubagus Achmad Darodjat Wildan Fauzan Yuwita Ariessa Pravasanti