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All Journal Muria Jurnal Layanan Masyarakat PAKDEMAS : Jurnal Pengabdian Kepada Masyarakat Sabangka Abdimas Jurnal Pengabdian Masyarakat Sabangka
Nova Briyan Haidar
Universitas Muria Kudus
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Peningkatan Kualitas Pelayanan Pelanggan melalui Sistem Aduan Berbasis Web pada CV. Selaras Abadi Network Nova Briyan Haidar; Noor Latifah
PAKDEMAS : Jurnal Pengabdian Kepada Masyarakat Vol 5 No 1 (2025): Desember
Publisher : Fakultas Pertanian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/pakdemas.v5i1.624

Abstract

Kualitas pelayanan pelanggan merupakan faktor penting dalam keberlangsungan perusahaan jasa, termasuk CV. Selaras Abadi Network. Permasalahan yang dihadapi mitra adalah pengelolaan aduan pelanggan yang masih dilakukan secara manual, sehingga pencatatan tidak terstruktur, proses penanganan lambat, dan sulit dilakukan pemantauan. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kualitas pelayanan pelanggan melalui penerapan sistem aduan berbasis web. Metode pelaksanaan meliputi analisis kebutuhan mitra, perancangan sistem, implementasi sistem aduan berbasis web, pengujian fungsional, serta pelatihan dan pendampingan penggunaan sistem kepada staf perusahaan. Hasil pengabdian menunjukkan bahwa sistem aduan berbasis web mampu mempercepat proses pencatatan dan penanganan keluhan, meminimalkan kesalahan administrasi, serta meningkatkan transparansi dan efisiensi pelayanan. Selain itu, pelatihan yang dilakukan membantu mitra dalam mengoperasikan sistem secara mandiri. Dengan demikian, penerapan sistem aduan berbasis web terbukti efektif dalam mendukung peningkatan kualitas pelayanan pelanggan pada CV. Selaras Abadi Network.
Implementasi Strategi Self-care dan Manajemen Stres untuk Meningkatkan Kesehatan Mental Ibu dengan Peran Ganda Wahyu Edy Amrulloh; Fauzie Nor Abdillah; Dwi Bela Agustin; Luthfiana Khoirotun Nisa; Nova Briyan Haidar
Muria Jurnal Layanan Masyarakat Vol. 7 No. 2 (2025): September 2025
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/mjlm.v7i2.15973

Abstract

Along with societal developments, a mother’s role is no longer limited to domestic responsibilities. Many mothers now perform dual roles, such as working, participating in organizations, and engaging in social activities within their communities. These multiple demands can lead to physical fatigue, lack of rest, and psychological pressure that affect mental health. This community service program aims to provide understanding and support for mental health among mothers with dual roles through the implementation of self-care strategies and stress management. The program was carried out using a qualitative method with a participatory approach, including educational sessions, meditation practices, psychological therapy, and counseling. The results showed an increased awareness among participants of the importance of maintaining mental health, as well as the formation of sustainable peer-support groups. This program serves as an effective community-based intervention model for promoting and maintaining the mental well-being of mothers with dual roles. Seiring perkembangan zaman, peran seorang ibu tidak lagi terbatas pada tugas domestik di rumah tangga. Banyak ibu yang menjalani peran ganda, seperti bekerja, aktif dalam organisasi, serta terlibat dalam kegiatan sosial kemasyarakatan. Beragam tuntutan tersebut dapat menimbulkan kelelahan fisik, kurangnya waktu istirahat, serta tekanan psikologis yang berdampak pada kesehatan mental. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memberikan pemahaman dan dukungan terkait kesehatan mental bagi ibu dengan peran ganda melalui penerapan strategi self-care dan manajemen stres. Pelaksanaan kegiatan menggunakan metode kualitatif dengan pendekatan partisipatif melalui penyampaian materi edukatif, praktik meditasi dan terapi psikologis, serta sesi konseling. Hasil kegiatan menunjukkan adanya peningkatan kesadaran peserta terhadap pentingnya menjaga kesehatan mental serta terbentuknya kelompok dukungan sebaya yang berkelanjutan. Program ini dapat menjadi model intervensi berbasis komunitas yang efektif dalam menjaga dan meningkatkan kesehatan mental ibu dengan peran ganda.
PENINGKATAN KUALITAS PELAYANAN PELANGGAN MELALUI SISTEM ADUAN BERBASIS WEB Nova Briyan Haidar; Noor Latifah
Jurnal Pengabdian Masyarakat Sabangka Vol 5 No 01 (2026): Jurnal Pengabdian Masyarakat Sabangka
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/sabangka.v5i01.2079

Abstract

: Customer service quality is a crucial factor for the sustainability of service-based companies, including CV. Selaras Abadi Network. One of the main challenges faced by the partner was the manual handling of customer complaints, which resulted in unstructured records, slow response times, and limited monitoring capabilities. This community service activity aimed to improve customer service quality through the implementation of a web-based complaint system. The implementation method consisted of partner needs analysis, system design, web-based system development, functional testing, as well as training and assistance for system users. The results of this activity indicate that the web-based complaint system was able to streamline the complaint recording and handling process, reduce administrative errors, and enhance service transparency and efficiency. Furthermore, the training activities helped partners operate the system independently. Overall, the implementation of a web-based complaint system proved to be an effective solution for supporting improved customer service quality at CV. Selaras Abadi Network.
Co-Authors Dwi Bela Agustin Fauzie Nor Abdillah Luthfiana Khoirotun Nisa Noor Latifah Noor Latifah Wahyu Edy Amrulloh