Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal Journal of English Language and Education JOEY : Journal of English Ibrahimy
Marwah Juwita Yusuf
STIE Tri Dharma Nusantara
Education Languange, Linguistic, Communication & Media Neuroscience Social Sciences Other

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The Impact of English Language Proficiency on Bank Employees’ Performance in Makassar Marwah Juwita Yusuf; Indrayani Simpuruh; Syamsinar Syamsinar
Journal of English Language and Education Vol 11, No 3 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jele.v11i3.2582

Abstract

This study aims to analyze the impact of English language proficiency on the performance of bank employees in Makassar. In the era of globalization and international banking services, English has become an essential communication tool for employees who interact with foreign customers, operate digital banking systems, and access global financial information. This research employed a quantitative research design using a survey method. The participants consisted of 25 bank employees from several banking institutions in Makassar selected through purposive sampling. Data were collected through a structured questionnaire using a five-point Likert Scale to measure employees’ English proficiency and job performance indicators, including work efficiency, communication skills, and career development opportunities. The collected data were analyzed using descriptive statistical analysis, including percentages, mean scores, and frequency distributions. The reliability test using Cronbach’s Alpha showed a reliability coefficient of 0.82, indicating that the instrument was reliable. The findings revealed that 60% of respondents had intermediate English proficiency, while 20% were categorized as advanced and 20% as beginner users. The overall mean score for employee performance was 4.12, indicating a high level of agreement that English proficiency positively influences workplace performance. Furthermore, 72% of respondents agreed that English proficiency improved communication with foreign clients, while 68% stated that it increased work efficiency and productivity. The study concludes that English language proficiency significantly contributes to employee performance, customer service quality, and career advancement opportunities in the banking sector. Therefore, banking institutions are encouraged to provide continuous English language training programs to strengthen employees’ competencies and organizational competitiveness.
The Role of Artificial Intelligence in Learning English for Business material: Challenges and Ethical Considerations: English Syamsinar; Marwah Juwita Yusuf; Kapriani; Indrayani Simpuruh; Ray Suryadi; Khaerati; Muh. Amir
JOEY: Journal of English Ibrahimy Vol. 5 No. 1 (2026): JOEY:Journal of English Ibrahimy
Publisher : Fakultas Ilmu Sosial dan Humaniora, Universitas Ibrahimy

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35316/joey.2026.v5i1.94-107

Abstract

This study investigated the role of AI tools in English for Business learning, identifies the challenges students face when using these tools, and proposes ethical considerations for their academic use. The researcher employed a descriptive qualitative research design and used purposive sampling to select the participants. The participants consisted of 104 students from STIE Tri Dharma Nusantara. The additional participants were four English lecturers, who discussed the challenges of students’ use of AI from their perspectives and offered consideration for ethical AI use in academic contexts. Data were collected through classroom observations, questionnaires, and semi-structured interviews with 6 students. The findings revealed that AI tools play four major roles in English for Business learning: facilitating effective and efficient learning processes, enhancing business communication competencies, serving as references and models, and acting as catalysts for learning rather than substitutes for educators. Survey results indicate moderate to high levels of AI usage among students. However, several challenges were identified, including unnatural or overly general language output, limited contextual and cultural understanding, reduced critical thinking, increased risk of plagiarism, diminished learning motivation, and lower self-confidence. Lecturers highlighted issues related to the similarity of students’ work and the difficulty in assessing genuine understanding. In response, this study emphasizes the importance of ethical AI integration through effective prompt design and positioning AI as a supportive learning assistant grounded in students’ prior knowledge.
Co-Authors Indrayani Simpuruh Kapriani Khaerati Muh. Amir Ray Suryadi, Ray Syamsinar