Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal EDUJAVARE: International Journal of Educational Research Journal of Creative Power and Ambition (JCPA)
Yakob Noho Nani
Universitas Negeri Gorontalo, Indonesia
Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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From Service Quality to Public Trust: Procedural Justice in Frontline Police Services Habib Awuliya Nani; Alexande Badjuka; Alfiah Agussalim; Yanti Anet; Rahmatia Pakaya; Yakob Noho Nani
Journal of Creative Power and Ambition (JCPA) Vol. 4 No. 01 (2026): Journal of Creative Power and Ambition (JCPA)
Publisher : CV Edujavare Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70610/jcpa.v4i01.1190

Abstract

In the context of contemporary public administration, service quality is no longer understood solely as a matter of administrative efficiency or procedural compliance, but as a relational process that shapes citizens' experiences of the state itself. The purpose of this study is to examine how procedural justice shapes citizens' trust in frontline police services at the Gorontalo Regional Police Service Center (SPKT), Indonesia. This study employed a qualitative mechanism-based case study method, with data collected through in-depth interviews, observation, and document analysis. The findings suggest that trust is shaped less by the speed of service than by fairness of treatment, clarity of procedures, consistency of interactions, and visible complaint handling. This study identifies an administrative legitimacy gap and argues that police service quality should be understood as justice-based service legitimacy, not merely administrative performance.
Implementation of the Family Hope Program (PKH) in Supporting Community Access to Education in Botuboluo Village, Biluhu District, Gorontalo Regency Acun H. Tooli; Yakob Noho Nani; Rahmatia Pakaya
EDUJAVARE: International Journal of Educational Research Vol. 4 No. 01 (2026): EDUJAVARE: International Journal of Educational Research
Publisher : CV. Edujavare Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70610/edujavare.1283

Abstract

This study examines the implementation of the Family Hope Program (PKH) in supporting community access to education in Botuboluo Village, Biluhu District, Gorontalo Regency. Poverty remains a major social issue in Indonesia, limiting people’s access to basic needs, particularly education and health services. Therefore, PKH was implemented as a conditional cash transfer program to improve the welfare of poor households and increase access to education. The purpose of this study was to analyze the planning, implementation, and evaluation of PKH management in supporting educational access for beneficiary families. This research employed a qualitative approach using primary and secondary data obtained through interviews, observation, and documentation. Informants included village government officials, PKH facilitators, and beneficiary families. Data were analyzed using qualitative data reduction, display, and conclusion drawing techniques. The findings revealed that PKH implementation in Botuboluo Village has contributed positively to improving school attendance, educational access, and community welfare. However, several challenges remain, including inaccuracies in beneficiary targeting, limited coordination, administrative constraints, and the potential dependency of beneficiaries on social assistance. The study concludes that the effectiveness of PKH is influenced by the integration of formal data systems, local social validation, implementation capacity, and continuous monitoring mechanisms.
Co-Authors Acun H. Tooli Alexande Badjuka Alfiah Agussalim Habib Awuliya Nani Rahmatia Pakaya Yanti Anet