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Sufina Pintu
Universidade Oriental De Timor Lorosa’e RDTL (UNITAL)
Religion Humanities Engineering Environmental Science Public Health Other

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Upaya Peningkatan Kualitas Pelayanan Publik di Kelurahan Wonorejo Kecamatan Gondangrejo Kabupaten Karanganyar Joko Kismanto; Agustina Pujilestari; Sely Aprianda Syah Putri; Sufina Pintu; Muhammad Husin Nur Muzakki
Jurnal Surya Masyarakat Vol 8, No 2 (2026): Mei 2026
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jsm.8.2.2026.301-308

Abstract

At the village level, the quality of public services is often the most immediate indicator for the community to assess whether the government serves citizens’ needs or merely functions as an administrative institution. When services are delivered slowly, unclearly, and without responsiveness, people will immediately perceive weaknesses in government governance. On the other hand, when village officials provide well-organized, easy-to-understand, and responsive services, public services can function not only as a means of resolving administrative matters but also as a medium for strengthening public trust in the village government. Based on this perspective, this community service activity was conducted to enhance the understanding of Wonorejo Village officials regarding Minimum Service Standards for Villages and their relevance to daily public service practices. The activity began with field observations and was followed by face-to-face counseling sessions for village government officials. The results demonstrated an improvement in participants’ understanding after the counseling activities were conducted. These findings indicate that strengthening village officials’ knowledge regarding village service standards can serve as an important foundation for improving the quality of public services within village governance.
Upaya Peningkatan Kualitas Pelayanan Publik di Kelurahan Wonorejo Kecamatan Gondangrejo Kabupaten Karanganyar Joko Kismanto; Agustina Pujilestari; Sely Aprianda Syah Putri; Sufina Pintu; Muhammad Husin Nur Muzakki
Jurnal Surya Masyarakat Vol 8, No 2 (2026): Mei 2026
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jsm.8.2.2026.301-308

Abstract

At the village level, the quality of public services is often the most immediate indicator for the community to assess whether the government serves citizens’ needs or merely functions as an administrative institution. When services are delivered slowly, unclearly, and without responsiveness, people will immediately perceive weaknesses in government governance. On the other hand, when village officials provide well-organized, easy-to-understand, and responsive services, public services can function not only as a means of resolving administrative matters but also as a medium for strengthening public trust in the village government. Based on this perspective, this community service activity was conducted to enhance the understanding of Wonorejo Village officials regarding Minimum Service Standards for Villages and their relevance to daily public service practices. The activity began with field observations and was followed by face-to-face counseling sessions for village government officials. The results demonstrated an improvement in participants’ understanding after the counseling activities were conducted. These findings indicate that strengthening village officials’ knowledge regarding village service standards can serve as an important foundation for improving the quality of public services within village governance.
Co-Authors Agustina Pujilestari Joko Kismanto Muhammad Husin Nur Muzakki Sely Aprianda Syah Putri