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All Journal Journal of Information Systems and Business Technology
Rosita Azaly
Universitas Islam Negeri Raden Fatah Palembang
Computer Science & IT Library & Information Science

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Analisis Infrastruktur Teknologi Informasi pada Sistem Pengiriman Paket di Lion Parcel Palembang Rosita Azaly; Vany Alia Putri; Agung Prayoga; Fenny Purwani
Journal of Information Systems and Business Technology Vol 2 No 3 (2026): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Abstract

This study aims to analyze the Information Technology Infrastructure that supports the package delivery system at Lion Parcel Palembang. Information technology infrastructure plays an important role in ensuring the effectiveness, efficiency, and continuity of logistics service operations. The research employed a qualitative descriptive approach through observation and interviews with operational staff involved in package delivery activities. The analysis focused on seven components of Information Technology Infrastructure, namely hardware, software, network, data and database, human resources, security, and IT services. The results indicate that Lion Parcel has implemented an integrated information system that supports package delivery processes, including customer data management, shipment tracking, transaction recording, and real-time delivery status updates. The implementation of information technology has improved operational efficiency, accelerated customer service, and reduced manual recording errors. However, several issues were identified, including system downtime during updates, server disruptions caused by new feature implementation, and dependence on centralized systems managed by the head office. Therefore, improvements such as server capacity optimization, backup and recovery implementation, enhanced system security, and continuous infrastructure monitoring are recommended. Overall, the existing information technology infrastructure has adequately supported operational activities but still requires further optimization to improve service reliability and performance.  
Analisis Implementasi Sistem Informasi Kearsipan Dinamis Terintegrasi (SRIKANDI) pada Bagian Perencanaan dan Keuangan Kantor Wali Kota Palembang Menggunakan Framework PIECES Rosita Azaly; Gusmelia Testiana Testiana
Journal of Information Systems and Business Technology Vol 2 No 3 (2026): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Transformasi digital dalam penyelenggaraan pemerintahan mendorong penerapan Sistem Informasi Kearsipan Dinamis Terintegrasi (SRIKANDI) sebagai aplikasi umum bidang kearsipan untuk mendukung pengelolaan arsip dan persuratan elektronik pada instansi pemerintah. Penelitian ini bertujuan menganalisis implementasi SRIKANDI pada Bagian Perencanaan dan Keuangan Kantor Wali Kota Palembang menggunakan Framework PIECES yang meliputi aspek Performance, Information, Economic, Control, Efficiency, dan Service. Penelitian menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data berupa observasi, wawancara semi-terstruktur, dan studi literatur. Hasil penelitian menunjukkan bahwa implementasi SRIKANDI secara umum telah berjalan dengan baik dan memberikan dampak positif terhadap proses administrasi serta pengelolaan arsip elektronik. Dimensi Information, Economic, dan Efficiency menunjukkan hasil paling optimal karena mampu meningkatkan kualitas informasi, mengurangi penggunaan dokumen fisik, serta mempercepat proses surat menyurat dan pencarian arsip. Namun demikian, pada dimensi Performance dan Service masih ditemukan beberapa kendala berupa perlambatan sistem pada waktu tertentu dan kebutuhan peningkatan kemudahan penggunaan bagi pengguna baru. Berdasarkan hasil analisis, diperlukan peningkatan infrastruktur jaringan, optimalisasi sistem, serta pelatihan pengguna secara berkala guna mendukung keberhasilan implementasi SRIKANDI secara berkelanjutan.
Co-Authors Agung Prayoga Fenny Purwani Gusmelia Testiana Testiana Vany Alia Putri