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All Journal Journal of Information Systems and Business Technology
Vany Alia Putri
Universitas Islam Negeri Raden Fatah Palembang
Computer Science & IT Library & Information Science

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Evaluasi Kualitas Layanan Website Dinas Koperasi UMKM Kota Palembang Menggunakan Metode Webqual 4.0 Fitria Azzahra; Vany Alia Putri; Agung Prayoga; Fenny Purwani
Journal of Information Systems and Business Technology Vol 1 No 3 (2025): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Abstract

This study evaluates the quality of the Palembang City MSME Cooperative Office website using the WebQual 4.0 method, which encompasses three main dimensions: usability, information quality, and service interaction quality. Data were collected through an online survey of 50 respondents, consisting of MSME actors and members of the public who had accessed the website in the last three months. The findings indicate that the usability aspect of the website is generally well perceived, particularly in terms of ease of navigation, clarity of layout, and accessibility across various devices. The service interaction dimension was also rated positively, with users acknowledging that the available online service features are functional and sufficiently helpful. However, the information quality dimension still requires considerable improvement, as several respondents noted issues related to outdated content, insufficient detail, and inaccuracies in the information presented. These shortcomings reduce the website’s effectiveness as a reliable source of official information. Based on these results, the study recommends increasing the frequency of content updates, enhancing the relevance and accuracy of information, and improving digital service features to better support user needs and ensure the website functions optimally as a public service platform.
Analisis Infrastruktur Teknologi Informasi pada Sistem Pengiriman Paket di Lion Parcel Palembang Rosita Azaly; Vany Alia Putri; Agung Prayoga; Fenny Purwani
Journal of Information Systems and Business Technology Vol 2 No 3 (2026): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Abstract

This study aims to analyze the Information Technology Infrastructure that supports the package delivery system at Lion Parcel Palembang. Information technology infrastructure plays an important role in ensuring the effectiveness, efficiency, and continuity of logistics service operations. The research employed a qualitative descriptive approach through observation and interviews with operational staff involved in package delivery activities. The analysis focused on seven components of Information Technology Infrastructure, namely hardware, software, network, data and database, human resources, security, and IT services. The results indicate that Lion Parcel has implemented an integrated information system that supports package delivery processes, including customer data management, shipment tracking, transaction recording, and real-time delivery status updates. The implementation of information technology has improved operational efficiency, accelerated customer service, and reduced manual recording errors. However, several issues were identified, including system downtime during updates, server disruptions caused by new feature implementation, and dependence on centralized systems managed by the head office. Therefore, improvements such as server capacity optimization, backup and recovery implementation, enhanced system security, and continuous infrastructure monitoring are recommended. Overall, the existing information technology infrastructure has adequately supported operational activities but still requires further optimization to improve service reliability and performance.  
Co-Authors Agung Prayoga Fenny Purwani Fitria Azzahra Rosita Azaly