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All Journal Winter Journal: IMWI Student Research Journal Jurnal Adijaya Multidisiplin
Zeffanya Rafhael Wijaya
Universitas Sains Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Pengaruh Stress Kerja Dan Work Life Balance Terhadap Kinerja Karyawan di PT Glostar Indonesia 2 Nurul Fadilah; Zeffanya Rafhael Wijaya; Bambang Somantri
Jurnal Adijaya Multidisplin Vol 4 No 02 (2026): Jurnal Adijaya Multidisiplin (JAM)
Publisher : PT Naureen Digital Education

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Abstract

ABSTRAK Penelitian ini dilatarbelakangi dengan adanya permasalahan terkait Kinerja Karyawan di PT Glostar Indonesia 2 yang ditunjukkan oleh kurangnya kehadiran dan kuantitas pekerjaan. Hasil wawancara awal menunjukkan masih terjadi permasalahan terkait Stres Kerja dan Worf Life Balance yang berpengaruh pada Kinerja Karyawan, untuk itu harus diteliti lebih lanjut. Metode penelitian yang digunakan adalah metode kuantitatif dan kausal. Teknik pengambilan sampel menggunakan metode random sampling, dengan jumlah responden sebanyak 87 responden. Analisis data menggunakan analisis regresi berganda, uji t, uji F. Hasil uji t dari penelitian ini adalah Stres Kerja berpengaruh signifikan terhadap Kinerja Karyawan demikian pula dengan Work Life Balance. Sedangkan uji F menyatakan bahwa Stres Kerja dan Work Life Balance secara simultan berpengaruh secara signifikan terhadap Kinerja Karyawan.
Human Capital Quality and Student Satisfaction: Examining the Mediating Roles of Lecturer Competence and Service Quality in Higher Education Galih Raspati; Bambang Somantri; Zeffanya Rafhael Wijaya; Tri Sanatha Wahyu Akbar; Yuyun Yuniati Yuningsih
Winter Journal: IMWI Student Research Journal Vol. 7 No. 2 (2026): Winter Journal: IMWI Student Research Journal
Publisher : Institut Manajemen Wiyata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/wt.v7i2.123

Abstract

Higher education institutions rely on student satisfaction to maintain competitiveness, student retention, and institutional reputation. However, the mechanisms through which human capital quality influences student satisfaction remain insufficiently understood. This study examined the direct effect of perceived human capital quality on student satisfaction and the mediating roles of lecturer competence and service quality. A quantitative cross-sectional design was employed using survey data collected from 320 undergraduate students at private universities in West Java, Indonesia. Respondents were selected through purposive sampling, and the data were analyzed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS and 5,000 bootstrap subsamples. The results showed that human capital quality significantly improved student satisfaction (? = 0.32), lecturer competence (? = 0.61), and service quality (? = 0.54). Lecturer competence (? = 0.29) and service quality (? = 0.34) also significantly enhanced student satisfaction. Both indirect effects were significant (? = 0.18), confirming partial mediation. These findings indicate that institutional human capital contributes to student satisfaction when translated into effective teaching competencies and responsive academic services. The study concludes that private universities should integrate lecturer development with improvements in administrative support, academic services, and institutional facilities to maximize the student-centered benefits of human capital investment and strengthen institutional competitiveness.
Co-Authors Bambang Somantri Galih Raspati Nurul Fadilah Tri Sanatha Wahyu Akbar Yuyun Yuniati Yuningsih