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All Journal LEBAH International Journal of Enterprise Modelling
Wildan Alrasyid
Universitas Pembangunan Nasional Veteran Jakarta, Indonesia
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Dynamic Modeling of Service Quality Improvement through Feedback-Based Governance Wildan Alrasyid; Galih Prakoso Rizky A; Budi Arif Dermawan; Rasenda Rasenda
International Journal of Enterprise Modelling Vol. 20 No. 1 (2026): January: Enterprise Modelling
Publisher : International Enterprise Integration Association

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/int.jo.emod.v20i1.144

Abstract

This study aims to develop a dynamic system model designed to improve service quality and reduce the gap between the expected and actual levels of community satisfaction. The study is motivated by the importance of understanding the interaction between key variables such as human resources (HR), information and communication technology (ICT), and evaluation mechanisms within a feedback-based service system. The system dynamics method is employed to construct causal loop and stock–flow models to simulate their impacts over a 12-month period. The simulation results show that strengthening HR, ICT, and evaluation aspects leads to a significant improvement in service quality, which directly increases community satisfaction. In addition, the gap between actual and targeted satisfaction shows a decreasing trend over time. Community feedback emerges as a crucial factor that accelerates performance improvement through reinforcing loops. Graphical and tabular representations support the positive dynamics of the main variables and demonstrate the system’s flexibility in responding to internal changes. This study demonstrates that dynamic system modeling is an effective approach to managing complex service systems. By illustrating nonlinear interactions among variables and considering time delays, decision-makers can simulate policy impacts before implementation. The study concludes that feedback-based models can serve as useful tools for simultaneously improving public services and reducing performance gaps.
Edukasi Sustainable Development Goals (SDGs) sebagai Upaya Meningkatkan Kesadaran Mahasiswa terhadap Pembangunan Berkelanjutan Hengki Tamando Sihotang; Fristi Riandari; Wildan Alrasyid; Jonson Manurung; Kharisma Wiati Gusti; Ezra Natasya.S; Yudistira Alif Raditya; Dahayu Annisa Nathania
Lebah Vol. 19 No. 6 (2026): July: Pengabdian
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/lebah.v19i6.594

Abstract

Sustainable Development Goals (SDGs) merupakan agenda pembangunan global yang bertujuan mewujudkan pembangunan berkelanjutan melalui 17 tujuan utama yang mencakup aspek sosial, ekonomi, dan lingkungan. Perguruan tinggi memiliki peran strategis dalam meningkatkan literasi SDGs di kalangan mahasiswa sebagai agen perubahan. Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan meningkatkan pemahaman mahasiswa mengenai konsep dan implementasi SDGs melalui kegiatan sosialisasi daring. Kegiatan dilaksanakan pada 05 Juni 2026 melalui Zoom Meeting dengan melibatkan 300 mahasiswa Fakultas Ilmu Komputer Universitas Pembangunan Nasional Veteran Jakarta. Metode yang digunakan meliputi tahap persiapan, sosialisasi, diskusi, dan evaluasi menggunakan instrumen pre-test dan post-test. Hasil kegiatan menunjukkan adanya peningkatan pemahaman pada seluruh indikator yang diukur. Rata-rata pemahaman peserta meningkat dari 47,0% pada saat pre-test menjadi 90,3% pada saat post-test dengan peningkatan sebesar 43,3%. Hasil ini menunjukkan bahwa sosialisasi SDGs efektif dalam meningkatkan literasi pembangunan berkelanjutan dan kesadaran mahasiswa terhadap Agenda 2030
Co-Authors Budi Arif Dermawan Dahayu Annisa Nathania Ezra Natasya.S Fristi Riandari Galih Prakoso Rizky A Hengki Tamando Sihotang Jonson Manurung Kharisma Wiati Gusti Rasenda Rasenda Yudistira Alif Raditya