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All Journal Haga: Jurnal Pengabdian Kepada Masyarakat Research on English Language Education
Ambelina Henriques De Carvalho
University of Peace Unpaz, Dili, Timor Leste
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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TRAINING ON PROCESSING BANANA STEMS INTO CHIPS: FOOD PRODUCT INNOVATION BASED ON LOCAL POTENTIAL IN HILIAMURI VILLAGE Opirman Waruwu; Ambelina Henriques De Carvalho
Haga : Jurnal Pengabdian Kepada Masyarakat Vol 5 No 1 (2026): Haga: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Nias Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57094/haga.v5i1.4932

Abstract

This community service activity aims to improve the skills and knowledge of Hiliamuri Village residents, Teluk Dalam District, South Nias Regency, through training on processing banana midribs into chips as a food product innovation based on local potential. The participants consisted of 35 members of the Family Welfare Empowerment (PKK) group of Hiliamuri Village. The method used was a participatory approach including lectures, demonstrations, hands-on practice, and evaluation. The results showed that all participants successfully understood and independently practiced the banana midrib chip-making process, from raw material selection, cutting, soaking, seasoning, frying, to packaging. This activity successfully raised community awareness regarding the economic value of banana midribs previously considered agricultural waste. This training is expected to encourage the growth of sustainable micro-enterprises based on local potential to improve the economic welfare of Hiliamuri Village community.
ESP NEEDS ANALYSIS OF FRONT OFFICE STAFF IN A HOTEL SETTING: A QUALITATIVE STUDY Ambelina Henriques De Carvalho; Opirman Waruwu
Research on English Language Education Vol 8 No 1 (2026): Research on English Language Education
Publisher : Universitas Nias Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57094/relation.v8i1.4883

Abstract

The present research investigates the English for Specific Purposes (ESP) needs of front office staff at Neo Bintang Hotel, Sanur, Denpasar, Bali. Employing a qualitative descriptive case study approach, the research involved four front office staff members as primary participants, selected through purposive sampling. Data were collected through in-depth interviews, non-participant observation, and documentation analysis, and analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings reveal three interconnected dimensions of ESP needs. First, in terms of target situation needs, front office staff are required to perform specific communicative tasks including greeting guests, managing reservations, handling complaints, and providing tourist information. Second, regarding present situation needs, a significant gap exists between the staff's current English proficiency and the communicative demands of their professional roles, particularly in speaking and writing skills. Third, concerning learning needs, participants expressed a strong preference for practical, task-based, and authentic hospitality materials. These findings underscore the urgent need for a targeted ESP program tailored to the specific communicative context of hotel front office work.
Co-Authors Opirman Waruwu Opirman Waruwu