Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Artificial Intelligence and Engineering Applications (JAIEA)
Chandy Ophelia
Universitas Dinamika Bangsa
Automotive Engineering Computer Science & IT Control & Systems Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analysis of Taxsee Driver User Satisfaction in Jambi City Using the Servqual Method Josefi Virgi Narada; Beni Irawan; Chandy Ophelia; Amroni
Journal of Artificial Intelligence and Engineering Applications (JAIEA) Vol. 5 No. 3 (2026): June 2026
Publisher : Yayasan Kita Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59934/jaiea.v5i3.2296

Abstract

This research analyzes driver satisfaction levels in Jambi City using the Taxsee Driver application through the Service Quality (SERVQUAL) method. The study background is user complaints regarding GPS inaccuracies and the automatic order system that affects driver performance ratings. Data were collected via online questionnaires from 385 active drivers in Jambi City and processed using Structural Equation Model with SmartPLS. Results show that three of five SERVQUAL dimensions significantly affect user satisfaction: Tangibles (T-Statistic 5.073), Responsiveness (T-Statistic 3.782), and Empathy (T-Statistic 4.026). Reliability (T-Statistic 1.735) and Assurance (T-Statistic 1.303) were not significant. The R-Square value of 0.879 indicates the model explains 87.9% of user satisfaction variation. Developers are recommended to improve navigation accuracy and responsiveness to maintain driver partner loyalty.
Co-Authors Amroni Irawan, Beni Josefi Virgi Narada